Software Engineering Manager / Technical Lead
SelfbookSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer ServiceIndustries
Requirements
- 2+ years of experience leading remote software engineering teams
- Used to ownership and accountability and have driven the execution of high-value projects end-to-end
- Strong background delivering foundational services with a mix of external and internal customer stakeholders
- Excellent planning and communication skills and a vivid imagination; able to translate abstract ideas into meaningful and incremental plans that your team can align on
- Here to grow your team; can speak to a well-established process for growth as well as the promotions you’ve championed
- Passion for making data driven leadership and product decisions; know your way around JIRA, Sheets and other tools and carve out the data you need to help inform key decisions
- Passion for increasing team velocity, predictability and satisfaction by implementing and coaching development processes, like Agile, TDD, etc
- Experience in Agile (Scrum) methodologies and ceremonies; fan of incremental improvement culture and celebrating success
Responsibilities
- Collaborate closely with Product Management, Engineering Leadership peers and your team to build services and platforms foundational to our virtual agent platform
- Run a well organized team: create and foster a shared mission that drives your team toward a common goal
- Manage and prioritize work through a rigorous, yet lightweight, agile process
- Provide mentorship, feedback and guidance for your team members through the creation of individualized growth plans and measurable goals
- Use your technical expertise to provide leadership and oversight of projects on your team
- Guide architecture/design decisions
- Provide thorough and thoughtful code reviews
- Occasionally commit some code on non-critical path projects
- Build and support a collaborative working culture in a remote-first environment
Skills
Engineering Management
Team Leadership
Mentorship
Project Planning
Execution
LLMs
Voice AI
AI Agents
Conversation Intelligence
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Risks
Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.
Differentiation
Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.
Upsides
Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.
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