Engagement Manager

Position Overview

NeuraFlash is seeking an experienced Engagement Manager to develop, own, and manage customer relationships from a delivery perspective across the NeuraFlash portfolio, ensuring seamless execution for clients. This role involves providing oversight and hands-on guidance to project teams, acting as an escalation point, ensuring quality delivery, client satisfaction, and managing billable time. The Engagement Manager will also participate in customer sales cycles, collaborate with the Sales organization for account growth, and smoothly transition customers from sales to project delivery.

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Responsibilities:

• Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash portfolio ensuring seamless execution for clients.
• Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and controlling billable and non billable time.
• Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs.
• Collaborate with the Sales organization to build account growth and expansion plans.
• Smoothly transition customers from the sales process to project delivery, including SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding.
• In collaboration with Neuraflash’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks.
• Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation.
• Manage a team of individuals that may include both direct and indirect reports; ensuring you understand individual development goals and how they will be obtained.
• Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets.
• Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale.
• Travel up to 25% for customer projects and company events.

Qualifications:

• 10+ years of consulting experience in delivery leadership relative to iterative software development as a Project Manager, Program Lead, Engagement Lead, and similar roles leading complex projects.
• 5+ years of experience leading customer engagements of 15+ individuals.
• 5+ years of experience selling and delivering business solutions on the Salesforce or AWS platform; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds and/or AWS services.
• Strong experience with Salesforce, Amazon Connect, Contact Center technology implementation.

Salary:

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Location Type:

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Employment Type:

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