Partner Customer Success Manager
VantaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have 2+ years of experience in management consulting or investment banking, with at least 1 year of experience at an early-stage tech startup (Seed, Series A-B) and preferred FP&A experience. Proficiency in Excel/Google Sheets modeling is required, along with an ownership mentality, comfort in fast-paced environments, passion for customer interaction, and ability to work effectively in a remote team. Candidates must be located within the Americas.
The Engagement Manager will act as a trusted partner to customers, enhancing their FP&A setup with Aleph and developing long-term, trust-based relationships. They will monitor key usage metrics, identify growth opportunities, and expand Aleph's impact within customer organizations. The role also involves bringing the voice of the customer to product and engineering teams to strategically advise on the future of the product.
Enhances spreadsheets for financial planning teams
Aleph enhances the financial planning and analysis (FP&A) process by improving the functionality of spreadsheets, which are widely used by finance teams. Instead of replacing Excel with new web-based tools, Aleph integrates advanced features into the familiar spreadsheet environment. This allows finance professionals to continue using a tool they are comfortable with while gaining access to real-time data integration, automated reporting, and collaborative capabilities. Unlike traditional FP&A solutions that require users to learn new systems, Aleph's approach minimizes the learning curve and maximizes productivity. The company operates on a subscription-based model, providing continuous updates and improvements to its software, which helps finance teams streamline their budgeting and forecasting tasks. Aleph's goal is to empower finance teams to work more efficiently and effectively by supercharging the spreadsheets they already rely on.