Job Description

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

We are seeking a highly driven expert to drive the transformation of our core business processes, including end-to-end deal execution. The ideal candidate has deep expertise in quote-to-contract processes, understands complex deal structures, and excels at training and enablement. They will work closely with cross-functional teams, including Sales, Operations, Deal Desk, Pricing, Finance, Legal, Customer Success and DT, to lead defining the business requirements to streamline and simplify end-to-end sales processes. Additionally, in partnership with change management and enablement they will develop training programs that empower teams to navigate new and simplified processes effectively. Given the high-impact nature of this role, we are looking for a top-tier expert who thrives in fast-paced, high-stakes environments and is eager to drive a massive transformation.

Responsibilities

• Lead sales process transformation from designing, executing and driving the adoption of streamlined end to end sales processes globally, ensuring alignment with business goals and the enterprise/solution architecture.
• Define scope and value streams for E2E processes, ensuring alignment across departments and managing dependencies within the process value chain.
• Optimize process performance by driving process harmonization, simplification, and scalability.
• Orchestrate decision-making between Process Owners and Business Owners to conclude on design decisions, manage dependencies and risk controls.
• Handover & Review processes to the business and process teams once the program ends, ensuring long-term sustainability.
• Ensure optimal awareness, understanding, and adherence of global E2E processes across sales.
• Remove friction and improve efficiency across systems by optimizing tools and workflows.
• Drive Behavior Change by reinforcing new processes through coaching and automated reminders.
• Define KPIs to track global process improvements and adjust based on feedback as well as sales performance data.
• Provide prioritization recommendations to achieve end-to-end process excellence and sustain internal/external customer and partner satisfaction.
• Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind.
• Provide leadership with regular project status updates, feedback, and appropriate reporting on key projects.

Qualifications

Our ideal candidate:

• A successful candidate will be a strong individual contributor with deep Sales and Deal Support domain and process expertise.
• Ability to work in a rapidly changing environment.
• Comfortable with ambiguity.
• Flexible in working across all levels of the organization.
• Thrives on hard work.
• Demonstrates strong business acumen with the highest level of integrity.
• Values: results-oriented, energetic, empathetic, highly communicative, creative problem solver who values diversity.

Additional qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function.