[Remote] Director, Operational Transformation Capability at WillowTree

The Director, Operational Transformation Capability will lead one of the fastest-growing service offerings within Business Operations Modernization, driving the development and delivery of large-scale, cross-functional operational transformation programs. This includes reimagining business processes, integrating enabling technologies, delivering measurable outcomes, shaping the operational transformation playbook, scaling delivery capabilities, and leading high-impact client engagements. Responsibilities also include serving as executive sponsor on complex transformation engagements, guiding clients in redesigning core operations, modernizing workflows, embedding process excellence, building and evolving the operational transformation offering, establishing scalable delivery models with blended global teams, collaborating with sales and account leaders to shape pursuit strategy, crafting proposals, closing new business, mentoring and developing a high-performing team, defining and tracking KPIs, and serving as a thought leader representing the company at industry forums and client advisory boards.