Senior Operations Performance Improvement Manager

Employment Type: Full time

Position Overview

At Devoted Health, we are dedicated to dramatically improving the health and well-being of older Americans by caring for every person like family. We are building a new kind of all-in-one healthcare company, integrating compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution. Founded in 2017, Devoted Health has experienced rapid growth and now serves members across the United States. We are seeking a Senior Operations Performance Improvement Manager to join our Implementation and Improvement team within Health Plan Operations. This role is crucial for driving measurable, organization-wide scalability and improvement solutions across our programs, geographies, products, and teams. The ideal candidate is a proactive, self-starting individual with high integrity and humility, capable of structuring ambiguity, solving complex problems, and managing change effectively.

Responsibilities and Impact

• Drive organization-wide operational excellence and continuous improvement, supporting new plan year launches and post-launch operational functions.
• Proactively identify new and emerging organizational improvement areas and needs.
• Re-evaluate inefficient, non-compliant, or sub-optimal processes and propose/influence the adoption of people, process, and/or technology improvements.
• Engage with cross-functional Operations and Technology leadership to understand current processes and systems, assess root causes of pain points, and influence the delivery of operational improvements for longevity and scalability.
• Reiterate end-goals and deprioritize scope creep not directly aligned with achieving desired outcomes.
• Ensure improvement efforts result in desired, measurable outcomes.
• Continuously promote data-driven decision-making and contribute to organizational development and ongoing optimization.

Requirements and Experience

• Ability to operate autonomously in a fast-paced, tech-enabled environment requiring quick turnaround results.
• Proven ability to lend structure to ambiguity and support diverse requests.
• Demonstrated success in identifying, executing, and delivering measurable outcomes on process improvement and workflow optimization engagements.
• Strong understanding of data-driven business process analysis, improvement, project management, and change management principles.
• Ability to cultivate productive working relationships and influence key decisions with senior leadership and stakeholder groups.
• Flexibility and adaptability to course correction and change.
• Strong written and oral communication skills.
• 6-8 years of relevant business experience, including at least 8 years of demonstrated experience in strategic consulting, business process development/re-engineering, and/or tech-enabled business optimization.
• Bachelor's Degree. A graduate degree in a relevant field (e.g., public health, business administration) and/or at least 8 years of equivalent work experience is also acceptable.
• Demonstrated career progression.

Company Information

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. We are gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Application Instructions

Please refer to the original job posting for specific application instructions.