Empire Pass Guest Services Agent - Year Round at Altera

Park City, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Tourism, Ski ResortsIndustries

Requirements

Knowledge of Deer Valley and Park City area preferred
Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays
Must be able to lift at least 40 lbs
Hold a valid U.S. driver’s license and be able to drive company vehicles
Must be able to stand/walk for entirety of shift

Responsibilities

Check guests and owners in and out of Empire properties
Facilitate a smooth check-in and check-out for our guests and owners
Answer the phone in a professional manner and transfer calls as appropriate
Post folio charges, perform folio reconciliation, and create shift reports
Assist with owner and guest requests and proactively solve guest problems
Provide guests with directions and activity recommendations
Concierge duties, including making reservations for restaurants and activities
Assist in coordinating transportation for guests
Drive guests locally in the company vehicle
Handle cash and credit card transactions and settle guest balances upon departure
Perform residence inspections prior to guest arrival and after departure
Sell lift tickets, shovel guest decks, and assist guests with luggage
Other duties as assigned

Skills

Key technologies and capabilities for this role

Guest Check-inCheck-out ProceduresPhone HandlingFolio ReconciliationConcierge ServicesReservationsTransportation CoordinationCash HandlingCredit Card TransactionsCustomer Service

Questions & Answers

Common questions about this position

What is the pay rate for the Empire Pass Guest Services Agent position?

The pay rate is $20.00 per hour.

What benefits are offered to employees?

Benefits include ski perks such as Deer Valley season pass, free skiing at other Alterra Resorts, friends and family ski discounts, free staff ski lessons, subsidized meals, subsidized housing for seasonal full-time staff, discounts at local businesses, healthcare options, and a 401k plan with company match.

Is this a remote position, or where is it located?

This is an on-site position at Empire Pass in Deer Valley Resort, Park City, Utah.

What qualifications are required for this role?

Qualifications include knowledge of Deer Valley and Park City area preferred, availability for varied schedule including early mornings, nights, weekends, and holidays, ability to lift at least 40 lbs., valid U.S. driver’s license to drive company vehicles, and ability to stand/walk for the entirety of the shift.

What is the company culture like at Deer Valley Resort?

The company fosters a diverse and welcoming workforce where everyone feels appreciated and valued, with staff from locals to international students, and over 1,100 members celebrating five or more seasons.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees