Empire Pass Guest Services Agent - Year Round at Altera

Park City, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Tourism, Ski ResortsIndustries

Requirements

Knowledge of Deer Valley and Park City area preferred
Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays
Must be able to lift at least 40 lbs
Hold a valid U.S. driver’s license and be able to drive company vehicles
Must be able to stand/walk for entirety of shift

Responsibilities

Check guests and owners in and out of Empire properties
Facilitate a smooth check-in and check-out for our guests and owners
Answer the phone in a professional manner and transfer calls as appropriate
Post folio charges, perform folio reconciliation, and create shift reports
Assist with owner and guest requests and proactively solve guest problems
Provide guests with directions and activity recommendations
Concierge duties, including making reservations for restaurants and activities
Assist in coordinating transportation for guests
Drive guests locally in the company vehicle
Handle cash and credit card transactions and settle guest balances upon departure
Perform residence inspections prior to guest arrival and after departure
Sell lift tickets, shovel guest decks, and assist guests with luggage
Other duties as assigned

Skills

Guest Check-in

Check-out Procedures

Phone Handling

Folio Reconciliation

Concierge Services

Reservations

Transportation Coordination

Cash Handling

Credit Card Transactions

Customer Service

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees