Bilingual Customer Service Agent - 1 Year Contract-remote at Stanley Black & Decker

Remote

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

College or University diploma/degree
Bilingual (French/English) language skills both written and spoken
Must be able to handle multiple tasks in a high call/systems volume environment
Ability to communicate (oral and written) with sales personnel and distributors
Strong keyboard and data entry skills (min 30 wpm)
Team player
Dependable, capable of making decisions, and following through on team tasks
Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

Responsibilities

Process transactions and various inquiries using Outlook, SAP and Esker
Receive distributor calls as well as some end user calls
Provide reliable information to both internal and external customers
Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

Skills

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

Land your dream remote job 3x faster with AI

Try Jobo Free