Bilingual Customer Service Agent - 1 Year Contract-remote at Stanley Black & Decker

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Manufacturing, ToolsIndustries

Requirements

College or University diploma/degree
Bilingual (French/English) language skills both written and spoken (a strong asset)
Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
Strong keyboard and data entry skills (min 30 wpm)
Team player – able to work with a large team
Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

Responsibilities

Process transactions and various inquiries using Outlook, SAP and Esker
Receive distributor calls as well as some end user calls
Provide reliable information to both internal and external customers
Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process
Maintain a high level of service to both customers and account executives in dealing with day to day business activity
Act as a key contributor to the customer service team by receiving distributors calls and inquiries

Skills

Key technologies and capabilities for this role

Bilingual French EnglishSAPEskerOutlookCustomer ServiceData EntryOrder Processing

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote 1-year contract position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills are required for this customer service role?

Required skills include bilingual French/English proficiency (written and spoken), strong communication with sales and distributors, ability to handle multiple tasks in a high-volume environment, keyboard/data entry skills (min 30 wpm), and being a team player.

What is the company culture like at Stanley Black & Decker?

The company values people with purpose, integrity, relentless pursuit of excellence, and a commitment to making things better, with a top-notch global team of nearly 60,000 professionals and awards for top employers for young people, Greater Toronto, and diverse employers.

What makes a strong candidate for this position?

A strong candidate has a college or university diploma/degree, bilingual French/English skills, ability to multitask in high-volume settings, professional communication, data entry speed of at least 30 wpm, and is dependable, decisive, and a collaborative team player.

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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