Customer Experience Risk Teammate

Employment Type: Full-time

Salary: €36,920 Basic Salary + Quarterly Bonus Plan

Location: Republic of Ireland (Virtual training provided)

Start Date: 1st September 2025

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Position Overview

At eBay, we're more than a global e-commerce leader; we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers worldwide. We're committed to pushing boundaries and reinventing the future of e-commerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers to help us connect people, build communities, and create economic opportunity for all.

This is an inbound, phone-based role that will include evening and weekend work. You must be located within the Republic of Ireland.

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About the Team and Role

At eBay, Customer Experience is a career path offering diverse opportunities. As a Customer Experience Risk Teammate, you will provide exceptional service to customers inquiring about account restrictions while promoting high seller standards. You will manage high-volume customer interactions, ensuring resolutions that make an extraordinary impact. Your journey starts with comprehensive training on products, technology, and performance targets, followed by ongoing training and upskilling to support your long-term career growth with eBay.

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What You Will Accomplish

• Provide effective phone support to eBay customers, applying active listening and clear communication.
• Use problem-solving skills and good judgment to manage account restrictions and verify activity to mitigate loss.
• Analyze account history and trends to take appropriate actions and tailor solutions to align sellers' business models with eBay's.
• Understand the importance of customer service for buyer loyalty and how customer centricity can drive sales.
• Quickly grasp customer priorities, identify improvement areas, and act with the customer in mind to establish trust and relationships.
• Achieve quality, satisfaction, and metric-driven targets, while coordinating with team members and departments to resolve inquiries and perform related duties.

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What You Will Bring

• Fluent in written and verbal English.
• Eligible to work full-time in Ireland.
• Available for shift work, including early mornings, late evenings, and weekends.
• Demonstrated interest in e-commerce with an understanding of eBay, ideally with experience as a buyer or seller on the platform.
• Proven ability to handle challenging customers and situations, achieving performance metrics in a phone-based, target-driven environment.
• Excellent communication and negotiation skills to manage conversations, handle conflict, influence outcomes, and build strong working relationships.
• Strong problem-solving skills, flexibility, team spirit, and independence, with the ability to make discretionary decisions based on research.
• Technical proficiency with the Internet and Microsoft Office programs (Outlook, Excel, Word).
• Ability to develop and maintain professional relationships with coworkers and peers.

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eBay Benefits

• 25 days Holidays
• Educational Assistance
• Healthcare Plan
• Pension & Life Assurance Plans
• Sabbatical every 5 years
• On-site Gym access in Dublin office

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Application Instructions

If this sounds like the job for you, then apply now!

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Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. Please see the Talent Privacy Notice for information.

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