Fraud Operations Analyst

Employment Type: Full-Time Location Type: Remote Salary: $40,000 - $70,000 USD (plus benefits)

Position Overview

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports.

Currently, we are looking for a highly analytical and detail-oriented Fraud Operations Analyst to join our dynamic Fraud Ops team.

Responsibilities

• Protect the integrity of our games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary.
• Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained.
• Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management.
• Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations.
• Support management and internal teams on ad hoc requests and fraud reviews as needed.
• Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices.
• Ensure compliance with anti-money laundering, including Know Your Customer (”KYC”) and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our terms of service.
• Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations.
• Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support.

Requirements

• 1 - 3 years of relevant experience in a Fraud, Risk Operations, or related role.
• Bachelor’s degree in a related field or equivalent education and experience.
• Knowledge of Daily Fantasy Sports, Gaming, and/or payment processes in the DFS / gaming industry.
• A self-starter with strong analytical skills and exceptional attention to detail; highly organized and detail-oriented with exceptional follow-through -- emphasis on accountability and ownership.
• Ability to work in a fast-paced startup environment and adapt to an evolving industry.
• Investigative curiosity and strong organizational skills.
• Ability to work a hybrid remote and in-office schedule that may include weekends.
• Ability to interpret data and behaviors.
• A full understanding of our mission and values at Sleeper.

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k)
• Flexible working hours and remote work options
• Opportunities for career advancement

Company Information

Sleeper believes in quality over quantity, and intentionally keeps our team small as a result. In past roles, we found it very hard to make a big impact when companies grow too large in size, which has a detrimental effect on the product and the impact any single individual can have. Our team includes designers, engineers, product experts, and finance & operation focused on one thing — connecting people over sports. We believe in fair and equitable pay.

Application Instructions

Please refer to the job description for application instructions (Note: Specific application instructions were not provided in the original text).