AML Risk Investigator

Position Overview

Mercury is building a complete finance stack for startups, aiming to create the easiest and safest banking experience possible. The AML Investigations team is crucial in this mission, responsible for detecting suspicious activity, conducting thorough investigations, and shutting down bad actors. We are seeking an AML Risk Investigator to join our growing team. This role involves Transaction Monitoring, Financial Crime Investigations, Case Management, and drafting Unusual Activity Reports. You will balance a keen eye for risk with excellent user experience, contributing to smart, risk-based monitoring and the development of our case management technology and processes. This position requires learning about diverse business operations and applying that knowledge to our processes and product. The role involves repetitive tasks requiring close attention to detail, so a passion for working fraud and anti-money laundering transaction queues and managing complex investigations is essential.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A; and Evolve Bank & Trust; Members FDIC.

Responsibilities

• Provide input for the implementation of new transaction monitoring rules and tuning of existing ones.
• Review AML and other financial crime alerts in the transaction monitoring queue and take necessary actions.
• Contact users for information regarding their account usage and transactions.
• Collaborate with partners and internal team members to review and assess information received from users.
• Make decisions on user accounts, including locking or closing them.
• Develop an understanding of expected activity for various user types.
• Document investigative findings and escalate unusual or potentially suspicious activity to partners for SAR consideration.
• Develop a sharp eye for potential fraud or money laundering.
• Conduct enhanced due diligence (EDD) reviews on high-risk users.
• Investigate tools to improve job efficiency.
• Write clear documentation on current processes and assist in training future teammates.

Requirements

• Experience in identifying money laundering, detecting fraud, or other financial crimes through transaction monitoring rules (vendor and in-house developed) in banking, fintech, or other financial services.
• Fluency in understanding bank transaction types, including ACH, check, debit card, credit card, and wire transfers (domestic and international).
• Understanding of the business banking landscape and familiarity with international activity and ownership.
• Ability to communicate with empathy and understanding when interacting with users.
• Proficiency in communicating complex concepts clearly and efficiently, both verbally and in writing.
• Confidence and kindness in managing relationships with external parties.
• Ability to work with efficiency and focus.
• Skills in maintaining an organized and clean inbox.
• A passion for problem-solving and improving teams, products, and processes.
• Enjoyment derived from customer satisfaction.
• Interest in automating job functions.
• Curiosity about the US banking system, startups, and e-commerce companies.

Compensation & Benefits

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using reliable compensation survey data.

Application Instructions

Please refer to the original job posting for specific application instructions.