Sales Director, Growth Team - Political Vertical & Independent Ag…
OpenXSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Nonprofit, Political Campaigns, Labor UnionsIndustries
Requirements
Candidates must have at least two years of experience with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits. Experience using Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder is required, along with excellent oral and written communication skills, strong critical thinking, logical problem-solving ability, and a willingness to learn. A professional phone manner, patience, self-motivation, a demonstrated work ethic, and attention to detail are essential. Familiarity with CRM tools like Salesforce, ZenDesk, Intercom, Five9, or Vonage, and proficiency in HTML/CSS or SQL are advantageous. A minimum of 1 year of customer service experience is required.
Responsibilities
The EA-Client Support Specialist will deliver exceptional customer support via email, chat, and phone, ensuring positive user experiences. They will collaborate with internal teams to address technical issues and escalate concerns promptly. Responsibilities include cultivating collaborative relationships within the support team and across departments, and championing Bonterra Tech's mission by assisting various organizations. The role involves swift and accurate addressing of customer inquiries, identifying and escalating technical issues with attention to detail, and ensuring timely ticket escalation.
Skills
Customer Support
Email Support
Chat Support
Phone Support
Technical Support
Problem-Solving
Collaboration
Fundraising Tools
Email Tools
Compliance Tools
EveryAction
Salsa
NGP8
VAN
VoteBuilder
Bonterra
Technology solutions for social impact organizations
About Bonterra
Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.
Austin, TexasHeadquarters
2023Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Generous Flexible Time Off
Paid Holidays
Paid Volunteer Time
Paid Parental Leave
Paid Sick Leave
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Resources for savings and investments
Opportunities to learn, develop, network, and connect
Risks
Competition from established players like Blackbaud and Salesforce.org is intense.
Potential integration challenges from recent acquisitions could disrupt operations.
Dependence on partnerships like iWave may pose risks if synergies aren't realized.
Differentiation
Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.
The company focuses on empowering social impact initiatives with advanced technology solutions.
Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.
Upsides
Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.
Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.
Bonterra's expansion into employee engagement solutions broadens its market reach.
Related Jobs
RemoteRemoteMember Support Specialist
WellthSalary not specified
- Full Time
- Entry Level & New Grad
RemoteCustomer Success Manager
VirtuousSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteVice President or Senior Vice President, Direct Mail
Orchestra BioSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteDirector of Development
CodePath$135,000 - $175,000/year
- Full Time
- Expert & Leadership (9+ years)
RemoteClient Success Executive
ArineSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteNetwork Administrator
VerinextSalary not specified
- Part Time
- Mid-level (3 to 4 years)
RemoteTechnical Support Engineer
ChartbeatSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteSupport Tools Administrator
thatgamecompanySalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteClient Success Manager
Maven ClinicSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteTechnical Support Representative
AffinitivSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteCustomer Success Specialist - US
EmaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteMember Support Advocate
WellthSalary not specified
- Full Time
- Entry Level & New Grad