[Remote] Don't see what you're looking for? (Customer Success EMEA) at Algolia

Paris, Île-de-France, France

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Success, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementProblem SolvingProduct TrainingProject ManagementTechnical RequirementsPlatform OptimizationReturn on Investment (ROI)

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Candidates need 2-3 years of relevant work experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business, along with experience managing a portfolio of accounts and supporting highly technical products.

What key skills are needed for this position?

The role requires strong relationship-building, effective presentation and communication skills, ability to prioritize and drive decision-making, and proven time management skills.

What is the salary for this Customer Success Manager position?

This information is not specified in the job description.

Is this Customer Success Manager role remote or office-based?

This information is not specified in the job description.

What does Algolia value in its team members?

Algolia values transparency, humility, a continuous commitment to personal and professional growth, resilient problem solvers who think creatively, and those comfortable executing without pre-defined processes.

Algolia

Provides hosted search and discovery solutions

About Algolia

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive support to help clients integrate advanced search capabilities. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by enabling tailored and efficient search functionalities for businesses of all sizes.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$324.8MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

AWS's own search solutions could challenge Algolia's market position.

Pricing pressures from the PAYGO model may reduce profit margins.

Dependency on commercetools could impact Algolia if service disruptions occur.

Differentiation

Algolia offers a unique end-to-end AI Search and Discovery platform.

The company provides flexible, usage-based pricing through AWS Marketplace.

Algolia's integration with commercetools enhances its composable commerce capabilities.

Upsides

Algolia's AI Personalization tool meets growing demand for personalized e-commerce experiences.

The Pay-As-You-Go model expands Algolia's reach in the AWS ecosystem.

Recognition as a leader in Gartner's Magic Quadrant boosts Algolia's market credibility.

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