[Remote] Don't see what you're looking for? (Customer Success EMEA) at Algolia

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Success, SaaSIndustries

Requirements

Candidates should have 2-3 years of relevant work experience in customer success, account management, digital consultancy, or project management, preferably within a SaaS business. Experience managing a portfolio of technical products and establishing credibility with stakeholders at all organizational levels is essential. Strong presentation, written, and verbal communication skills, along with proven time management abilities and the capacity to prioritize tasks, are also required.

Responsibilities

The Customer Success Manager will drive customer onboarding, adoption, retention, and overall success, including conducting product training and providing proactive recommendations for platform optimization. They will partner with Solutions Architects on implementation projects, maximize product feature adoption, and clearly document the return on investment. Responsibilities also include identifying and mitigating churn risk, pursuing expansion opportunities, analyzing lost accounts to develop win-back strategies, ensuring swift resolution of account issues, acting as the voice of the customer internally, and tracking key account metrics for retention forecasting.

Skills

Customer Success

Relationship Management

Problem Solving

Product Training

Project Management

Technical Requirements

Platform Optimization

Return on Investment (ROI)

Algolia

Provides hosted search and discovery solutions

About Algolia

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive support to help clients integrate advanced search capabilities. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by enabling tailored and efficient search functionalities for businesses of all sizes.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$324.8MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees