District Manager, OnStar & Loyalty - Portland, Maine

Employment Type

Full time

Remote Work Policy

• This position does not require the employee to be on-site full-time to perform most effectively.
• The employee’s role enables them to work off-site on a permanent basis.
• This position requires an employee to cover territory visits to dealerships with recurring frequency.
• The candidate must live within commutable distance (50 miles or less) of the assigned territory.
• A work-related travel vehicle will be provided.

Territory Assignment

The selected candidate will assume territorial responsibility of Portland, Maine.

Relocation and Sponsorship

• This role may be eligible for relocation.
• GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.
• DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.
• This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

About the Role

The District Manager, OnStar & Loyalty (DMO) is responsible for engaging dealers through regular contacts and business reviews. As a DMO, you will be a subject matter expert (trusted advisor), responsible for building relationships with our dealer partners. The focus is on promoting, supporting, and coaching dealer owners, managers, sales consultants, and service advisors on the benefits and long-term profitability of engaging in General Motors (GM) software and subscription business.

This requires DMO’s to develop and provide in-dealership training designed to onboard customers within the new, used, commercial, and service channels. The goal is to drive the adoption and sales of our products and services, including GM Rewards and the My GM Rewards Credit Card, OnStar safety services, multi-year subscription plans, and over-the-air upgrades designed to enhance vehicle performance and ownership experience.

Experience working with automotive dealerships, in customer-facing retail, sales, product training, consulting, and performance coaching roles is a plus.

Company Vision

At General Motors (GM), our OnStar team is committed to innovation with a core belief that, “Better Never Stops.” Our Vision is to empower our customers and our employees, keep it simple, earn trust and lead our industry into the future as the #1 digital business team in the world.

Essential Duties and Responsibilities

• Clearly communicate the benefit of OnStar as GM’s tech ingredient brand – get dealerships excited about our products and services as a key driver of customer experience, brand loyalty, and dealership profitability.
• Establish effective relationships with dealers within your assigned territory, serving as a dealership’s trusted advisor to broaden awareness, drive customer acquisition, and revenue generation for GM’s software and subscription business.
• Act as a main liaison between OnStar, GM’s vehicle brands, and your assigned dealerships, understanding dealer needs; establishing credibility; and taking accountability and delivering value to your dealerships and brand counterparts.
• Build familiarity and engagement with current (e.g., mobile app, Google Built-In) and future (e.g., Over-the-air updates) product offerings.
• Serve as a subject matter expert on all things related to the My GM Rewards Loyalty program, including the Rewards Credit Cards.
• Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar’s portfolio of products, services, My GM Rewards, and the GM Rewards Credit Card, and the proper delivery and customer onboarding process, including the ability to troubleshoot when something goes wrong.
• Build strong, productive relationships within GM’s field team ecosystem, including Vehicle Sales, Service & Marketing teams, Fleet, and Commercial.