Director, Service Operations at Curri

Ventura, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Construction TechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree in business, engineering, or a related field, or equivalent work experience, along with over 5 years of experience in fast-paced environments such as banking, consulting, tech, analytics, operations, or strategy. Strong operational instincts, analytical skills, first principles thinking, and a proven track record of leading high-performing service organizations are essential. Candidates should also demonstrate excellent people leadership, systems thinking, comfort with ambiguity, strong data proficiency including SQL familiarity, and ideally, experience in logistics or on-demand marketplaces.

Responsibilities

The Director of Service Operations will develop and execute a forward-looking strategy to scale operations, design and run a high-performing service operation across multiple channels, and set clear, data-driven goals and KPIs for teams. They will monitor performance, identify and solve problems proactively, inspire, coach, and grow the service and support teams, and periodically perform individual contributor roles to gain a deep understanding of the business. This role also involves partnering cross-functionally with Growth, Product, and Engineering to improve tools and systems, driving innovation in customer and driver support, and leveraging AI and automation to enhance efficiency.

Skills

Operations Management

Strategy Development

Performance Monitoring

Data Analysis

Team Leadership

Customer Support

Driver Network Management

AI and Automation

Process Improvement

Cross-functional Collaboration

Curri

Logistics software for construction supply delivery

About Curri

Curri offers a software and service solution for logistics and supply chain needs in the construction and industrial supplies sector, focusing on middle and final-mile delivery. Its platform streamlines operations with features like dedicated drivers, on-demand fleet access, and route planning, while its 'elastic fleet' allows businesses to adjust delivery capacity using a nationwide network of carriers. Curri stands out by enabling businesses to consolidate invoices and onboard their preferred carriers, providing flexibility and reducing administrative costs. The company's goal is to help businesses grow revenue, reduce risks, and improve customer satisfaction through efficient delivery logistics.

Ventura, CaliforniaHeadquarters

2018Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Remote Work Options

Flexible Work Hours

Risks

Increased competition in last-mile delivery could erode Curri's market share.

Rising fuel costs may impact the profitability of Curri's delivery services.

Driver shortages in the gig economy could affect Curri's elastic fleet capability.

Differentiation

Curri offers an Uber-like last-mile delivery model for construction materials.

The platform provides live updates and proof-of-delivery for tracking and compliance.

Curri's elastic fleet feature allows businesses to scale operations as needed.

Upsides

Curri raised $42 million in venture capital, boosting its growth potential.

The rise of smart construction sites aligns with Curri's real-time tracking features.

Urbanization increases demand for agile delivery models like Curri's in city centers.

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