Director, Retail Sales at GOAT Group

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

10+ years of management experience in high-end multi-unit retail
Bachelor's degree preferred
Demonstrated ability to think strategically and focus on delivering results
Excellent communication and leadership capabilities
Strong problem-solving skills with the ability to think broadly and from multiple perspectives
Proven success in attracting and nurturing top talent
Ability to travel (50%)

Responsibilities

Cultivate a proactive selling culture focused on building long-term client relationships through best-in-class customer service
Prioritize service and selling through training, coaching, and personal involvement
Elevate and update the look and feel of the stores regularly to maintain aesthetic freshness and drive repeat visits
Develop teams to deliver exceptional customer experiences
Lead with integrity, promoting Flight Club's culture and values
Communicate and delegate key responsibilities to store managers
Evaluate store performance and provide strategic coaching to meet business goals
Design and implement retention and succession plans for store teams
Represent and advocate for the Flight Club brand in all interactions
Convey the company’s vision and strategy effectively to all teams
Develop and execute innovative strategies to achieve short-term and long-term objectives
Work closely with the General Manager and cross-functional partners to ensure alignment
Make decisions that reflect the company's priorities and values
Stay current with market competition, trends, and customer preferences
Ensure employees are positioned as leading authorities in sneaker culture and fashion
Develop and execute strategies to grow traffic, engagement and sales through merchandising, clienteling, talent acquisition and retention
Demonstrate strong business acumen and analytical skills
Guide store managers in managing budgets and driving sales
Collaborate with business partners to align with overall objectives and create energy for the stores
Provide insights on customer trends and competitor activities to cross-departmental stakeholders

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceTeam LeadershipStore ManagementSales CoachingClient EngagementStrategic PlanningPerformance EvaluationSuccession PlanningBrand Advocacy

Questions & Answers

Common questions about this position

What experience is required for the Director of Retail Sales role?

Candidates need 10+ years of management experience in high-end multi-unit retail, with a Bachelor's degree preferred.

What is the salary for this position?

This information is not specified in the job description.

Is this role remote or does it require working in specific locations?

This information is not specified in the job description.

What is the company culture like at Flight Club?

Flight Club emphasizes bringing values to life through employee passion, promoting a culture of integrity, exceptional customer experiences, and positioning employees as authorities in sneaker culture.

What makes a strong candidate for this Director role?

A strong candidate has 10+ years in high-end multi-unit retail management, strategic thinking, strong business acumen, leadership to develop teams, and the ability to drive sales growth and customer relationships.

GOAT Group

Marketplace for authentic sneakers and apparel

About GOAT Group

GOAT Group operates four brands—GOAT, Flight Club, Grailed, and alias—focused on providing authentic sneakers, apparel, and accessories to a global community of over 50 million members in 170 countries. The company connects buyers and sellers through its platforms, ensuring product authenticity with strict verification processes. Revenue is generated through transaction fees, premium services, and partnerships. GOAT Group stands out in the competitive fashion and streetwear market by catering to sneaker enthusiasts, fashion-forward individuals, and collectors, while leveraging its technological infrastructure to create a secure and seamless marketplace experience.

Bellflower, CaliforniaHeadquarters

2010Year Founded

$479.2MTotal Funding

SERIES_FCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees