Director, Product Intelligence & Insights

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Operations Management, SoftwareIndustries

Requirements

Candidates should have 10+ years of experience in product analytics, growth strategy, or product insights roles within B2B SaaS, with a proven track record of building and leading high-impact product analytics or intelligence teams. Expertise in modern product analytics tools such as Periscope, Snowflake, and Tableau is required, along with exceptional communication and storytelling skills to influence at all levels. A deep product intuition and strong understanding of user behavior, growth funnels, and feature adoption patterns are essential.

Responsibilities

The Director of Product Intelligence & Insights will build and lead the product analytics function, defining core metrics, instrumentation standards, and analytic frameworks to measure and communicate product performance. This role involves leading product management for the external-facing customer analytics experience, aligning internal telemetry with externally communicated value. Responsibilities include partnering with Product, Design, and Engineering to ensure data accuracy, uncovering friction points and opportunities through user behavior analysis, and driving strategy for feature adoption, monetization experiments, and pricing outcomes. The role also includes developing self-serve dashboards, delivering executive-level insight narratives, integrating product data with broader signals, hiring and mentoring a team, and evangelizing a culture of insight and experimentation.

Skills

Product Analytics

Data Analysis

Customer Behavior Analysis

Data-Informed Decision Making

Product Strategy

Roadmap Prioritization

Experience Optimization

Product Management

Cross-functional Collaboration

Team Leadership

Data Visualization

Business Intelligence

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees