Director, Product Intelligence & Insights

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Operations Management, SoftwareIndustries

Requirements

Candidates should have 10+ years of experience in product analytics, growth strategy, or product insights roles within B2B SaaS, with a proven track record of building and leading high-impact product analytics or intelligence teams. A deep product intuition, proficiency in modern product analytics tools such as Periscope, Snowflake, and Tableau, and exceptional communication and storytelling skills are essential. Experience owning or contributing to external-facing customer reporting, dashboards, or value articulation tools is also required.

Responsibilities

The Director of Product Intelligence & Insights will build and lead the product analytics function, measuring and communicating product performance across all business lines. They will define core metrics, instrumentation standards, and analytic frameworks, and lead product management for the external-facing customer analytics experience. Responsibilities include partnering with Product, Design, and Engineering to ensure accurate telemetry, uncovering friction points and opportunities through user behavior analysis, and driving strategy for feature adoption and monetization experiments. The role also involves developing self-serve dashboards, delivering executive-level insight narratives, collaborating with cross-functional teams, and hiring, mentoring, and scaling a high-performing team while evangelizing a culture of insight and experimentation.

Skills

Product Analytics

Data Analysis

Customer Behavior Analysis

Data-Informed Decision Making

Product Strategy

Roadmap Prioritization

Experience Optimization

Cross-functional Collaboration

Team Leadership

Product Management

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees