ServiceNow

Director Outbound Product Manager - Field Service Management

Santa Clara, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Customer Relationship Management (CRM), Field Service ManagementIndustries

Requirements

Candidates must have 15+ years of Product Management or related experience, with at least 10 years specifically in the Field Service Management domain. A strong understanding of leveraging AI in work processes, decision-making, or problem-solving is required, along with excellent written and oral communication skills, a bias for action, and outstanding interpersonal and leadership abilities. Experience in Solution Consulting, Solution Architecture, or Enterprise Architecture is a plus.

Responsibilities

The Director Outbound Product Manager will create high-quality enablement content to communicate the value of Field Service Management product innovations. They will develop a deep understanding of customer use cases and success outcomes to influence product roadmaps, and create best-practice assets like early product demos to drive adoption. This role involves becoming a trusted resource to promote the product vision to industry influencers, partners, and stakeholders, and collaborating closely with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances on strategy and go-to-market plans. Additionally, the position requires managing fellow Outbound Product Managers and cross-functional teams to achieve shared goals.

Skills

Product Management
Field Service Management
CRM
Customer Service Management
Sales and Order Management
AI
Cloud Platform
Go-to-Market (GTM)
Partner Enablement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI