Director of Software Engineering & Applied AI (Level 6) – Product Success Engineering, Adobe Experience Platform at Adobe

San Jose, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Leadership experience in software engineering and applied AI, particularly in developing AI agents, tooling, and automation
Expertise in agentic-first solutions for customer success domains including troubleshooting/support, run/operate, and adoption/value
Ability to build, mentor, and scale a multidisciplinary team of 15-25+ engineers, data scientists, and solution architects
Strong collaboration skills across engineering teams, product management, UX design, and field organizations
Proven track record in defining technical strategy aligned with business objectives and customer outcomes
Experience in end-to-end development lifecycle of intelligent automation systems, AI agents, and customer intelligence platforms

Responsibilities

Define and execute the technical strategy for AI-powered customer success solutions across Adobe's AEP portfolio, aligning with business objectives and customer outcomes
Lead the design and development of agentic AI systems that autonomously diagnose, prevent, and resolve customer issues while accelerating adoption and value realization
Build, mentor, and scale a world-class multidisciplinary engineering team of 15-25+ engineers, data scientists, and solution architects, fostering innovation, customer obsession, and technical excellence
Collaborate across vertically aligned engineering teams, product management, UX design, and field organizations for seamless integration of customer success solutions into AEP
Oversee the end-to-end development lifecycle of intelligent automation systems, AI agents, and customer intelligence platforms to transform reactive support into proactive operations
Drive implementation of customer-facing analytics, predictive insights, and recommendation engines embedded into AEP's user experience for self-service optimization

Skills

Key technologies and capabilities for this role

Applied AIAI AgentsSoftware EngineeringAutomationTroubleshootingMonitoringRemediation WorkflowsPerformance OptimizationPredictive SystemsCustomer Support AutomationAdobe Experience Platform

Questions & Answers

Common questions about this position

What is the employment type for this position?

The position is full-time.

Is this role remote or does it require office work?

This information is not specified in the job description.

What are the key responsibilities for this role?

The role involves defining and executing technical strategy for AI-powered customer success solutions, leading the design and development of agentic AI systems for troubleshooting, support, operations, and adoption across Adobe's AEP portfolio.

What is the company culture like at Adobe?

Adobe is passionate about empowering people to create exceptional digital experiences, committed to hiring the best talent, creating exceptional employee experiences with respect and equal opportunity, and fostering new ideas from everywhere in the organization.

What makes a strong candidate for this Director role?

A strong candidate is an innovative engineering leader experienced in AI agents, tooling, and automation, capable of strategic leadership, multidisciplinary collaboration with solution architects and data scientists, and building scalable systems for customer success in AEP.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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