VA at CVS Health

Blue Bell, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Public SectorIndustries

Requirements

Strong background in Public Sector, Labor/Taft-Hartley Funds, and/or National Accounts account management and leadership
At least 5+ years industry and leadership experience with proven track record of success
Previous success leading and mentoring an account management team
Health & Life license is required
Bachelors degree preferred, or equivalent work experience
Qualified candidates will ideally sit in either Pennsylvania, Maryland or Virginia (or Northeast or Mid-Atlantic regions)

Responsibilities

Lead a seasoned Public & Labor Account Management/Account Executive team responsible for growth and business retention of Aetna CVS Health products and services
Manage customer relationships; accountable for book of business earnings, revenue, and membership performance
Act as Senior Customer and Consultant Relationship Manager, owning/managing relationships with key consultant and broker partners
Act as Senior Leader for sales and retention efforts
Act as Senior Solutions Advisor identifying earnings growth, customer savings, health improvement and member experience strategies
Act as Senior Representative for internal/external messaging and reporting processes
Ensure team delivery of customer commitments
Establish customer account stewardship plan and lead team execution and accountability
Handle day-to-day performance management and ongoing performance appraisal for the team
Conduct talent assessment and calibration
Provide compensation assessment and recommendations
Oversee training and skill development
Provide coaching and feedback

Skills

Key technologies and capabilities for this role

Sales LeadershipAccount ManagementBusiness RetentionRevenue GrowthMembership PerformanceCustomer Relationship ManagementTalent DevelopmentPerformance ManagementTeam CoachingPublic Sector SalesLabor Accounts

Questions & Answers

Common questions about this position

What is the pay range for the Director of Sales & Service role?

The typical pay range for this role is $105,000.00 - $231,132.00, and the actual base salary will depend on factors like experience, education, geography, and other relevant factors.

Is this position remote or does it require a specific location?

Qualified candidates will ideally sit in either Pennsylvania, Maryland or Virginia, and the role must reside in the Northeast or Mid-Atlantic regions.

What qualifications and experience are required for this role?

Candidates need a strong background in Public Sector, Labor/Taft-Hartley Funds, and/or National Accounts account management and leadership, at least 5+ years of industry and leadership experience with a proven track record, and a Health & Life license is required. A Bachelor's degree is preferred or equivalent work experience.

What is the company culture like at CVS Health?

CVS Health fosters a workplace where every colleague feels valued and belongs, with teams that reflect the customers, patients, members, and communities served, and emphasizes passion for transforming health care with heart.

What makes a strong candidate for this Director of Sales & Service position?

A strong candidate has previous success leading and mentoring account management teams, a proven track record in Public Sector and Labor account management, and experience in talent development, performance management, and driving revenue growth.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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