Director of HR Operations

Company Description

At Sysco GB (Brakes, Fresh Direct, KFF & Medina), we’ve laid the foundations of a bold HR transformation, investing heavily in people, process, and platforms. With the successful global implementation of Workday, we’re ready to shift from build to scale.

Job Description

As our Director of HR Operations, you’ll play a pivotal role in shaping the future of colleague services for our 8,500+ colleagues nationwide.

Reporting directly to the GB HR Director, you’ll lead a talented team of 25 across HR Administration, Payroll, People Analytics & Systems.

Your Impact:

As Director of HR Operations, you will:

• Lead & Inspire: Lead & inspire the HR Operations function to deliver a streamlined, digitally enabled, colleague first experience across the entire hire-to-retire lifecycle.
• Champion Service Delivery: Champion service delivery through continuous improvement, simplification and automation, leveraging our global Workday platform by owning and optimising core HCM processes and user adoption across the GB business.
• Accountable for Payroll: Accountable for end-to-end payroll operations across GB, ensuring accurate and timely colleague pay across multiple sites, while maintaining full compliance with legal, regulatory and audit requirements.
• Drive Shared Services Maturity: Drive shared services maturity, embedding best-practice operations, robust SLA governance and scalable service models that support our fast-moving, customer-centric business.
• Optimise People Systems: Optimise people systems, data and insights, ensuring timely, trusted analytics inform decision-making across all levels of the organisation, driving smarter workforce planning and improved business outcomes.
• Champion Continuous Improvement: Champion continuous improvement, streamlining policies, simplifying processes and digitising manually tasks to free up HR capacity and improve turnaround times.
• Drive Operational Excellence: Drive operational excellence, leading strong governance across SLAs, KPIs, service quality and risk management, ensuring compliance and consistency in every interaction.
• Collaborate Cross-functionally: Collaborate cross-functionally, working closely with HR Business Partners, Centres of Excellence, Technology, Change, PMO, Finance and IT to deliver HR programmes and innovation.
• Lead HR Project Delivery: Lead HR project delivery, ensuring change is well-executed, people centred and delivers tangible business impact and support transformation, ensuring the function is agile and change ready as the wider business evolves and scales.
• Strengthen Operational Compliance: Strengthen operational compliance, embedding consistent policies, employment practices and controls in partnership with our CoEs and Legal teams.
• Represent HR Operations: Represent HR Operations on key steering groups and external forums, helping shape the broader people agenda across Sysco GB and Sysco International.

What You'll Bring:

You’re a delivery-focused leader with strong operational expertise and an eye on the future. You will bring:

• Proven Leadership: Proven leadership in HR Operations or Shared Services functions at scale, ideally within high-paces, multi-site or matrixed environments (experience in retail, distribution, logistics, or FMCG a plus).
• Workday HCM Experience: Deep, hands-on experience with Workday HCM, with a track record of successfully embedding and optimising system processes, configuration, reporting and user experience (knowledge of Time Tracking and Payroll modules are advantageous).
• Payroll Operations Experience: Proven experience in end-to-end payroll operations, with a deep understanding of statutory requirements, tax regulations and audit controls (SAP knowledge highly desirable).
• Commercial Acumen: Commercial acumen, influencing skills and the confidence to operate at both strategic and tactical levels.
• Transformation Leadership: Demonstrated success in leading operational teams through transformation, with the ability to embed and sustain change.
• Inspirational People Leadership: Inspirational people leadership, coaching and motivating and growing teams while embedding a high-performance, customer-focused culture.

Location Type

Remote

Employment Type

Full-time

Location

Home based with travel to sites and Ashford Customer Support Centre

Package

Competitive salary, car allowance, bonus scheme, private healthcare, and more.