Director of Enterprise Client Success

Position Overview

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Angi® has been dedicated to getting jobs done well for 30 years by connecting homeowners with reliable service professionals and vice versa.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network includes 150,000+ skilled pros in over 50 service categories.
• Over 150,000,000 projects have been brought to Angi.

Why join Angi: Angi is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. We make it easier for homeowners to find skilled pros and serve as a business partner for pros, helping them find work and grow their businesses. We believe in the importance of home and strive to make a real impact on families, communities, and livelihoods. Angi is an exceptional place to work, and we look forward to welcoming you.

Position

Director of Enterprise Client Success

Angi is seeking a Director of Enterprise Client Success to join our Enterprise Sales team. This leadership position is responsible for managing and growing a $175M+ corporate book of business, overseeing three high-performing teams: Ads Enterprise, Mid-Market Enterprise, and Corporate Enterprise.

The ideal candidate is a strategic thinker and dynamic operator adept at navigating complex environments. They possess a passion for driving partner growth, scaling operational excellence, and developing high-performing teams. Reporting to the VP of Enterprise Sales, this role involves cross-functional collaboration with Business Development, Product, Tech, and Finance to ensure seamless initiative execution and sustained revenue growth.

The Team

The Enterprise Account Management team manages Angi’s largest and most strategic partnerships, supporting thousands of service professionals nationwide and generating over $150M in annual revenue. Our mission is to cultivate long-term, sustainable partnerships that contribute to pro success and Angi’s growth. From onboarding to optimization, our teams are committed to delivering results and ensuring an exceptional partner experience.

The Role

As the Director of Enterprise Client Success, your responsibilities will include:

• Leading a team of managers and senior account executives across three core Enterprise segments.
• Owning the revenue strategy for a $175M+ book of business.
• Collaborating cross-functionally to launch new products, refine strategy, and support critical transitions.
• Developing and implementing scalable processes and performance standards to enhance team productivity and accountability.
• Advocating for the "voice of the pro" while ensuring outcomes align with Angi’s strategic goals.

Responsibilities

• Lead three Enterprise account management teams: Ads, Mid-Market, and Corporate.
• Drive consistent revenue growth and retention across the entire Enterprise portfolio.
• Own the rollout of new products and initiatives.
• Develop and enforce operational processes that support scalability and efficiency.
• Partner with Business Development to drive first-year pro success and reduce churn.
• Champion the growth of smaller, emerging accounts while maintaining focus on large partnerships.
• Support the success of special projects.
• Serve as the senior point of escalation and advocate for both internal stakeholders and strategic partners.
• Monitor and report on team performance, identifying opportunities for improvement in outputs and engagement.

Desired Skills

A strong candidate for this role will demonstrate:

• 8+ years of experience in account management, partnerships, or customer success, with at least 3 years in a leadership role.
• Experience overseeing large, complex books of business with proven revenue growth results.
• Strong people leadership skills with a history of building high-performing teams.