Director of Enterprise Client Success

Responsibilities

As the Director of Enterprise Client Success, the candidate will lead three Enterprise account management teams – Ads, Mid-Market, and Corporate, drive consistent revenue growth and retention across the entire Enterprise portfolio, collaborate cross-functionally to roll out new products and initiatives, develop and enforce operational processes that support scalability and efficiency, partner with Business Development to drive first-year pro success and reduce churn, champion the growth of smaller, emerging accounts while maintaining focus on large partnerships, support the success of special projects, serve as the senior point of escalation and advocate for both internal stakeholders and strategic partners, and monitor and report on team performance.