[Remote] Vice President of Customer Success at Makpar

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Federal IT, ConsultingIndustries

Requirements

15+ years of experience working in federal government operations, contracting, agency missions, and procurement environments
Deep familiarity as a domain expert in federal government operations
Strategic and relationship-oriented leadership skills
Exceptional client engagement skills
Business development experience
Strong understanding of connecting solutions to measurable client outcomes

Responsibilities

Serve as the primary senior relationship owner for key federal clients, ensuring strong trust, strategic alignment, and ongoing satisfaction
Maintain deep understanding of customer mission, pain points, modernization priorities, and organizational dynamics to ensure Makpar solutions directly support client outcomes
Lead and implement account-growth strategies that strengthen long-term partnerships and expand Makpar’s footprint within major federal agencies
Facilitate executive-level client conversations, strategic reviews, and roadmap discussions
Act as the go-to domain-expert for Capture Managers on agencies such as the IRS and other priority accounts
Provide pre-sales support including requirements interpretation, customer insights, competitive intelligence, relationship mapping, and solution shaping
Partner with Growth, BD, and Capture teams to develop win themes, positioning strategies, and customer-aligned messaging
Support smooth handoff between sales, delivery, and customer success—ensuring expectations, commitments, and success criteria are clearly aligned
Align customer success efforts with Makpar’s growth objectives, ensuring that opportunities are tied to tangible mission impact and sustainable client relationships
Provide thought leadership on federal trends, acquisition approaches, agency priorities, and customer engagement best practices
Collaborate with Delivery leadership to ensure high customer satisfaction and identify expansion opportunities within active programs
Shape internal processes, frameworks, and communication rhythms that strengthen Makpar’s overall account management strategy

Skills

Key technologies and capabilities for this role

Customer SuccessFederal Government ContractingAccount ManagementClient Relationship ManagementPre-SalesCapture ManagementGrowth StrategyIRSAgile DevSecOpsProgram ManagementCybersecurityCloud Migration

Questions & Answers

Common questions about this position

What is the employment type for this Vice President of Customer Success role?

This is a full-time position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills and experience are required for the VP of Customer Success?

The role requires federal domain expertise in government operations, contracting, agency missions, and procurement; exceptional client engagement and relationship skills; business development experience; and strategic leadership to align solutions with client outcomes.

What is the company culture like at Makpar?

Makpar offers a dynamic, mission-focused, and rewarding environment for professional growth, with a team of innovators and consultants. They are Great Place to Work™ certified for four years and have received awards like Fortune Top 100 Small Place to Work and SBA Subcontractor of the Year.

What makes a strong candidate for this VP of Customer Success position?

A strong candidate is an experienced leader with deep federal government expertise, proven relationship management skills, business development success, and the ability to act as a trusted advisor driving account growth and aligning solutions to client missions.

Makpar

Cybersecurity and IT modernization consultancy

About Makpar

Makpar Federal IT focuses on cybersecurity and IT modernization for the Federal government, providing consultancy services and custom IT solutions. They enhance government operations by modernizing IT infrastructure and improving cybersecurity measures, with a notable track record of working with agencies like the IRS. What sets Makpar apart is their in-house Makpar Innovation Lab, which develops new solutions to meet the evolving needs of Federal agencies. Their goal is to improve efficiency and security in government operations while promoting job opportunities for women and minorities in the tech industry.

Leesburg, VirginiaHeadquarters

2008Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Government & Public Sector, CybersecurityIndustries

11-50Employees

Benefits

Flexible Work Hours

Risks

Joint ventures like MakNuAx could dilute Makpar's federal contract market share.

Rapid AI/ML development may lead to ethical and regulatory challenges.

Focus on neural networks exposes Makpar to data privacy and security risks.

Differentiation

Makpar specializes in IT modernization and cybersecurity for the Federal government.

The Makpar Innovation Lab focuses on AI/ML solutions for government challenges.

Makpar is a family and women-owned business promoting diversity and inclusion.

Upsides

Makpar secured a $115 million contract with the Department of Labor in 2023.

The rise of zero-trust architecture aligns with Makpar's cybersecurity offerings.

Makpar's commitment to diversity is supported by new EEOC guidelines in 2023.

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