[Remote] Customer Success Manager, Federal Government at Workday

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, GovernmentIndustries

Requirements

3+ years’ experience in a Customer Success or Account Management role in a Cloud SaaS/ERP technology environment (P3 level)
3+ years’ experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction (P3 level)
3+ years’ experience supporting Federal and/or State & Local Government (or similar) customer base (P3 level)
1+ years’ experience in a Customer Success or Account Management role in a Cloud SaaS/ERP technology environment (P2 level)
1+ years’ experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction (P2 level)
1+ years’ experience supporting Federal and/or State & Local Government (or similar) customer base (P2 level)
Excellent organization, time management, and communication skills
Proven track record to collaborate and build strong relationships with customers
Proven ability to engage across corporate functions (Sales, Professional Services and Product Management)

Responsibilities

Support Federal Government customers through regular checkpoints using the standard engagement model to drive value, adoption, and retention
Advocate on behalf of customers and take a team-based approach to help them succeed
Work directly with customers to improve their overall user experience, providing personalized dialogue beyond standard communication channels
Ensure maximum value from products and services by quantifying value, driving adoption, sharing best practices, answering business questions, identifying opportunities, and developing strategic goals and objectives
Partner with Sales & Services teams to help customers achieve maximum value from Workday
Identify new growth opportunities for customer success at every point on their journey

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementFederal GovernmentCustomer EngagementAdoption StrategiesRetentionSales CollaborationServices Coordination

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

The role requires 3+ years’ experience in a Customer Success or Account position.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, with a focus on tackling big challenges with bold ideas, genuine care, and sun-drenched optimism. They emphasize trust, growth, skills development, and support for employees.

Is this Customer Success Manager position remote?

This information is not specified in the job description.

What salary or compensation does the role offer?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates have 3+ years in Customer Success or Account management, excel as advisors and facilitators for Federal Government customers, drive value, adoption, and retention through team collaboration, and bring curiosity, courage, and optimism.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

Land your dream remote job 3x faster with AI

Try Jobo Free