Director of Client Relations at Blink UX

Crystal Falls, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

UX Design, Digital ServicesIndustries

Requirements

10+ years of experience in business development or client acquisition, ideally in UX, design, or innovation consulting
Proven success in landing enterprise clients (Fortune 500) and navigating complex sales cycles in both direct and partner-related opportunities
Proven success in managing a client portfolio of over $5 million in consulting fees per year
A hunter’s mindset—self-motivated, persistent, and energized by new opportunities
Prior experience working in an integrated business or technology firm which has acquired strategic design consulting services
Collaboration with technology partners in sales and delivery of complex digital transformations, a plus
Expertise in digital product and service design, sales, and delivery
Exceptional communication and presentation skills, with a talent for storytelling
Strategic thinking with a bias for action and results
A values-driven approach to client engagement—consultative, authentic, curious, and collaborative
Exceptional judgment in terms of the qualification of business opportunities
Experience selling across industries on a global scale. Depth of experience in specific sectors is a plus
A collaborative spirit and a passion for solving client challenges with smart, human-centered solutions
A deep appreciation for the value of UX and a desire to stay ahead of industry trends. Prior experience as a research, strategy, or design practitioner, a plus
Tech-savvy with an interest in emerging technologies, particularly AI
A thought leader with referenceable experience in discussing or teaching topics related to research, digital product strategy, design, AI, or other relevant issues

Responsibilities

New Business Development: Prospect, pitch, and close enterprise accounts that align with Blink’s ideal client profiles and which create new logos for Blink
Strategic Sales Planning: Build and execute a targeted outreach strategy, set aggressive sales goals, and track performance
Client Advisory and Engagement: Establish trust with senior decision-makers and Mphasis partners to define Blink's value proposition, navigate complex matrixed sales channels and procurement processes, and drive revenues at scale
Collaboration with cross-functional SMEs: Partner with Blink’s UX researchers, designers, and strategists, Mphasis Sector, Account and Solutions teams to define and deliver tailored, high-impact solutions
Pipeline Management: Own the full sales cycle—from lead generation and opportunity qualification to signed contracts
Storytelling & Positioning: Communicate Blink’s offerings with clarity, confidence, and relevance to each client’s business needs
Market Awareness: Stay sharp on industry trends and bring fresh, innovative opportunities to the table

Skills

Business Development

Prospecting

Pitching

Closing Deals

Consultative Selling

Strategic Sales Planning

Client Relations

Pipeline Management

Storytelling

Enterprise Sales

Market Awareness

Blink UX

User experience research and design services

About Blink UX

Blink is a user experience research and design firm that helps companies create effective digital products and brand experiences. They focus on understanding the needs and behaviors of end-users through detailed research, which informs their design process. This ensures that the products they develop are not only functional but also resonate with users, enhancing their overall experience. Blink offers services such as UX consulting, usability research, design strategy, product design, and brand expression, making money by providing these specialized services to a range of clients, from startups to well-known corporations. What sets Blink apart from competitors is their evidence-driven design approach, where every design decision is supported by research and data. Their goal is to uncover insights and foster creativity to help organizations build engaging digital experiences that connect meaningfully with their customers.

Seattle, WashingtonHeadquarters

2000Year Founded

ACQUISITIONCompany Stage

VR & AR, DesignIndustries

201-500Employees

Benefits

Medical, dental, & vision

Paid time off

Retirement

Parental leave

Profit sharing

Growth and development

Working from home

Sabbatical

Risks

Leadership transition risk due to CEO Karen Clark Cole's retirement.

Increased competition in UX design space challenges Blink's market position.

Dependency on major clients like Amazon and Microsoft risks revenue fluctuations.

Differentiation

Blink's evidence-driven design ensures products resonate deeply with users.

The firm collaborates with top-tier companies like NASA and Microsoft.

Blink's user-centric approach enhances brand perception and user experience.

Upsides

Growing demand for UX design in AI-driven products boosts Blink's market potential.

Expansion of remote usability testing tools allows for diverse global user insights.

Integration of VR in UX design creates immersive experiences, enhancing Blink's offerings.

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