Director, International Carrier Relations

Position Overview

Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team. This role is pivotal in ensuring seamless communication services and fostering strategic partnerships with global carriers. The ideal candidate will have a robust background in communication services, preferably with experience in companies similar to Twilio, and a proven track record in managing carrier relationships.

About Twilio

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Responsibilities

In this role, you’ll:

• Lead and mentor a team of carrier relations specialists, fostering a collaborative and high-performance culture.
• Develop and maintain strong relationships with global carriers to ensure optimal service delivery and cost-effective solutions.
• Oversee contract negotiations and ensure compliance with regulatory requirements and company policies.
• Implement and monitor KPIs to assess carrier performance and ensure alignment with Twilio's strategic goals.
• Work closely with product management, sales, and technical teams to align carrier strategies with business objectives.
• Stay abreast of industry trends, regulatory changes, and competitive landscape to inform strategic decisions.
• Address and resolve any issues related to carrier services, ensuring minimal disruption to operations.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 10 years in the telecommunication services industry, with at least 5 years in a leadership role managing carrier relations.
• Deep understanding of telecommunications, carrier operations, and regulatory environments.
• Excellent verbal and written communication skills, with the ability to influence and negotiate effectively.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

Desired:

• Bachelor's degree in Telecommunications, Business Administration, or a related field. A Master's degree is a plus.
• Familiarity with communication protocols and standards such as SS7, ISUP, and MAP is advantageous.

Location

This role will be remote and based in the UK or Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.