Director, Professional Services & Training Global Operations

Position Overview

• Location Type: Remote (United States)
• Job Type: Full-Time
• Salary: $189K - $281.1K

Snowflake is seeking a dedicated and experienced Operations Leader to support and elevate our Professional Services & Training (PS&T) business. This role combines multiple areas of critical focus and required competency, including project and delivery management, data and analytics support, partner services and strategy, quality assurance and delivery validation, operations field support, technology infrastructure, financial management, executive-level communications and presentations, and team enablement. The ideal candidate will possess a background in Operations within a Professional Services environment, strong analytics skills, and a strategic mindset, with experience working at a global scale with senior stakeholders. This is a unique management-level role that will oversee and drive a high-functioning Operations engine for the PS&T business.

Requirements

• Background in Operations within a Professional Services environment
• Strong analytics skills
• Strategic mindset
• Experience working at a global scale with senior stakeholders
• Ability to dive deep into details and work hands-on to produce results
• Ability to drive a broader strategic agenda

Responsibilities

• Team Enablement:
  • Oversee the ongoing execution of our Enablement strategy, working with Enablement leader and PS&T leadership quarterly to shape areas of focus.
• Data and Analytics:
  • Streamline operations processes leveraging AI and support the business in building AI into reporting capabilities.
  • Support PS&T Leadership in accessing and applying data and analytics to drive improvement.
  • Build dashboards to communicate performance and trends across key business metrics.
  • Assess and improve PS&T’s performance metrics, supporting leadership in capturing impact in consumption.
  • Collaborate with the corporate analytics team to ensure consistency across analytics and support.
• Partner Services:
  • Own and oversee execution upon PS&T Partner Strategy, working with PS&T Leadership quarterly to continually shape areas of focus.
  • Oversee Partner servicing demands (e.g., contracting, SOWs, SubK process).
  • Deliver and oversee maintenance of a centralized repository of Partner delivery capabilities.
• Quality Assurance and Delivery Validation:
  • Ensure quality control processes to maintain service standards and deliverables.
  • Continuously improve initiatives to enhance service delivery efficiency and effectiveness.
  • Maintain and improve the Customer Satisfaction review process.
• Ops Field Support:
  • Ensure Ops partners are aligned at the geo level globally as strategic partners to PS&T leadership, enabling “dotted line” reporting to geo leads.
• Technology Infrastructure:
  • Develop or maintain systems for day-to-day operations focused on in-house capabilities where possible to tune/specialize the business supporting infrastructure.
  • Partner with IT to drive process improvements across PS&T (Certinia, SFDC, Smartsheet, Sigma, Cortex, Gemini, Co-Pilot, etc.).
• Legal and Compliance:
  • Regular coordination with Legal Partners, focusing on risk assessment and management to identify and address potential legal and compliance issues.
  • Oversee contract management support to streamline the execution of contracts.

Company Information

Snowflake is building the future of the AI Data Cloud. The Professional Services & Training (PS&T) Team accelerates customer adoption and drives customer business objectives through a portfolio of services delivered by world-class consultants leveraging leading practices, methodologies, and tools. This environment is fast-paced, upbeat, growing quickly, and highly collaborative. Joining our team represents a unique opportunity to work on a truly disruptive software product while gaining hands-on experience as part of an innovative and driven team of professionals.