Head of Operations
UpCodes$132,000 - $210,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, E-commerceIndustries
Requirements
Candidates must possess at least 8 years of experience in Information Technology leadership or technical operations roles, with a minimum of 2 years managing managers. Experience operating in remote or distributed organizations is essential, along with a proven track record in scaling IT functions through change or growth. Familiarity with compliance frameworks like SOC 2, SOX, NIST, or ISO 27001, and MDM/BYOD frameworks is required. Strong communication, strategic thinking, people leadership, and mentoring skills are necessary. A Bachelor's degree in a technology-related or business management field is ideally expected.
Responsibilities
The Director of Information Technology will lead the company's internal technology strategy and operations, including IT Support, Systems Engineering, Business Systems, and Program Management. This role involves defining and executing the roadmap for core IT functions, ensuring performance, scalability, security, and alignment with business priorities. Responsibilities include partnering cross-functionally with leaders, championing modern IT practices, managing global hardware and software lifecycles, overseeing IT service delivery, and supporting compliance readiness. The director will also build and lead a high-performing IT organization, improve IT service management practices, establish operational KPIs, and serve as a strategic partner to executive leadership.
Skills
IT Strategy
IT Operations
Systems Engineering
Business Systems
Program Management
Enterprise SaaS
End-User Computing
Infrastructure
Hardware Lifecycle Management
Software Lifecycle Management
IT Service Delivery
Compliance Readiness
SOC 2
SOX
Cross-functional Leadership
Technical Intuition
Distributed Team Leadership
ITSM
Helpdesk Management
Automation
KPI Tracking
Risk Management
Houzz
Online platform for home improvement services
About Houzz
Houzz is an online platform focused on home improvement and remodeling. It connects homeowners with professionals such as contractors, architects, and interior designers. Homeowners can browse a directory of professionals to find the right fit for their projects, while professionals can create detailed profiles to market their services. The platform also offers a wealth of inspiration and ideas for homeowners, allowing them to explore different styles and rooms, and connect with local experts. Houzz differentiates itself from competitors by combining a marketing tool, customer relationship management (CRM) system, and project management features into one platform. The company's goal is to facilitate home improvement projects by making it easier for homeowners to find professionals and for professionals to showcase their work.
Palo Alto, CaliforniaHeadquarters
2009Year Founded
$596.9MTotal Funding
LATE_VCCompany Stage
Consumer Software, Enterprise Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Paid Vacation
Home Office Stipend
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Mental Health Support
Professional Development Budget
401(k) Retirement Plan
Health Savings Account/Flexible Spending Account
Wellness Program
Risks
Emerging platforms offering similar services at lower costs threaten Houzz's market share.
DIY home improvement apps may reduce demand for professional services on Houzz.
Economic downturns could negatively impact the home remodeling industry and Houzz's revenue.
Differentiation
Houzz offers the largest residential design database globally, enhancing user inspiration and ideas.
The platform integrates CRM and project management tools for professionals, streamlining their operations.
Houzz's international presence in cities like London and Tokyo broadens its market reach.
Upsides
Houzz Pro's new AI tools enhance project management and reduce costly errors for professionals.
The rise of smart home technology offers Houzz opportunities to expand its product offerings.
Increased demand for biophilic design allows Houzz to feature more nature-inspired ideas.
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