Senior Director of Implementation

The Senior Director of Implementation will lead, mentor, and inspire the implementation team, fostering a customer-first mindset and a culture of collaboration. They will conduct regular one-on-one meetings and performance check-ins to support team growth and engagement. Key responsibilities include setting clear team and individual goals, forecasting resource needs, balancing team capacity, and refining the implementation playbook and processes for scalability and efficiency. This role involves monitoring implementation quality, partnering with sales for smooth client handoffs, collaborating with product, support, and customer success teams to remove roadblocks, and promoting proactive communication with clients and stakeholders. Additionally, the Senior Director will oversee hiring, onboarding, and training for new team members and champion the use of project management tools.