Director, Head of HR Shared Services at BlackRock

Wilmington, Delaware, United States

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Bachelor’s degree in Human Resources, Business Administration, or related field
Minimum of 10 years’ progressive HR leadership experience, with at least 5 years in a global/shared services environment
Proven track record managing large, geographically dispersed teams
Hands-on experience implementing or managing AI-powered HR tools, HRIS systems, and workflow automation platforms
Demonstrated ability to lead, motivate, and develop high-performing teams in a matrixed, multicultural environment
Exceptional analytical, problem-solving, and decision-making skills
Experience in process improvement and change management
Superior written and verbal communication skills; ability to influence at all levels and manage complex stakeholder relationships
Experience leading global projects related to HR operations, technology enablement, or process transformation
Strong understanding of employment law, data privacy, and risk mitigation in a global context

Develop, communicate, and execute a global vision for HR Shared Services, ensuring alignment with organizational objectives and HR strategy
Drive continuous improvement, standardization, and centralization of processes, identifying opportunities for automation and efficiency gains
Lead change initiatives related to process transformation, technology deployment, and organizational structure
Identify, evaluate, and drive opportunities for automation and optimization; leverage technology and data analytics to streamline workflows, reduce manual tasks, and improve service delivery
Inspire, mentor, and manage a global team of 50 HR Shared Services professionals focused on contactHR, Leave Administration, and ER Operations processes; foster a culture of excellence, collaboration, inclusivity, and continuous improvement
Serve as a trusted partner to HR Business Partners, HR Platforms, Employee Relations, and business leaders globally
Develop and deliver regular reports on key HR Shared Services performance metrics, including service levels, employee satisfaction, case resolution rates, and technology adoption
Oversee strategic direction, operations, and implementation of key initiatives, including application of generative and agentic AI to talent processes