Director, Forward Deployed Solutions Engineer – Applied AI FDE

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Artificial Intelligence, Cloud ComputingIndustries

Requirements

Candidates must be strategic engineering leaders with deep systems thinking and a passion for building AI-native software at scale. They should be adept at empowering teams to own the full stack, balancing elegant APIs, intuitive UIs, and scalable orchestration pipelines. Experience in complex, customer-facing environments, guiding teams through ambiguity, diagnosing root problems, and architecting intelligent workflows that scale is essential. The role requires leadership with empathy, fostering collaboration, and elevating the technical bar.

Responsibilities

The Director, Forward Deployed Solutions Engineer will lead engineering teams in developing LLM-enabled applications, ensuring technical excellence and business alignment from backend logic to front-end UI. They will oversee customer-embedded engagements, enabling teams to adapt, deploy, and iterate solutions in live environments with agility and precision. Responsibilities include directing the creation of reusable libraries, prompt scaffolds, and modular components to accelerate future delivery and scale impact. Additionally, they will channel field insights into platform and product teams, influencing roadmap priorities and improving tooling for broader engineering adoption.

Skills

LLM

GenAI

Software Engineering

Backend Services

LLM Pipelines

Full Stack Development

Enterprise AI

Cloud Computing

Problem Solving

Technical Leadership

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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