Director, Forward Deployed Solution Architect – Applied AI FDE

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Artificial Intelligence, Cloud ComputingIndustries

Requirements

Candidates should be visionary leaders and strategic thinkers with a deep understanding of AI and enterprise architecture, capable of turning ambiguity into clarity. A strong analytical mindset and a passion for innovation are essential, along with the ability to empower teams to work cross-functionally, foster collaboration, and accountability. Experience in guiding teams to navigate complex environments, identify friction points, and architect scalable systems is required. Candidates should embody ServiceNow's values of Customer First, Bold Innovation, One Team, and Integrity and Belonging.

Responsibilities

The Director, Forward Deployed Solution Architect will lead and empower a team of forward-deployed architects and engineers in identifying high-impact AI opportunities through strategic discovery workshops and stakeholder alignment. They will oversee the design of AI-native systems leveraging LLMs, RAG pipelines, retrieval logic, and workflow orchestration, ensuring technical excellence and business relevance. This role involves guiding teams to uncover opportunities, design AI-powered systems that deliver ROI, and ensure those solutions scale effectively across the Now Platform, serving as a strategic partner to customers and internal stakeholders to shape the vision for applied AI and operationalize innovation at scale.

Skills

Solution Architecture

Enterprise AI

Cloud Platform

Customer Engagement

Team Leadership

Business Outcomes

Scalability

ROI

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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