Director, Client Success at DeepIntent

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, AdvertisingIndustries

Requirements

8+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry
2+ years of people management experience, role will manage a team of 1-3 Client Success Managers
Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
Great passion for digital and understanding of the digital advertising landscape; experience in healthcare is a plus
Desire to work in a rapidly growing and ever-changing startup environment
Detail oriented and organized with flexibility to work on diverse projects and accounts
Strong verbal and written communication skills
Able to critically think to solve problems and answer client ad hoc questions
Proficient with Word, Excel and PowerPoint
Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Responsibilities

Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
Manage, mentor and coach a pod of Client Success Managers
Develop, grow and maintain solid customer relationships with clients through exceptional client service
Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
Help develop best practices within the Operations organization through internal collaboration
Stay current with best practices, strategies, and industry standards related to digital marketing
Work with Sales and Campaign Managers to ensure the accuracy of all IO related data

Skills

Key technologies and capabilities for this role

Programmatic AdvertisingClient SuccessPeople ManagementCampaign OptimizationPerformance ReportingAnalyticsAccount ManagementClient RelationshipsMedia BuysBusiness Reviews

Questions & Answers

Common questions about this position

What experience is required for the Director, Client Success role?

Candidates need 8+ years in a Client Success role within adtech, digital, or programmatic industry, plus 2+ years of people management experience managing a team of 1-3 Client Success Managers.

What does the Client Success team do at DeepIntent?

The Client Success team provides excellent client service, manages post-sales activities from setup through performance reviews, and drives incremental revenue and renewals for media buys.

What people management responsibilities does this role have?

The Director will manage, mentor, and coach a pod of 1-3 Client Success Managers, and must have prior people management experience.

What is the work environment like at DeepIntent?

This role suits those with a desire to work in a rapidly growing and ever-changing startup environment.

What salary or compensation does this position offer?

This information is not specified in the job description.

DeepIntent

Healthcare advertising technology and demand-side platform

About DeepIntent

DeepIntent offers a demand-side platform (DSP) tailored for healthcare advertising, allowing marketers to create and manage campaigns that target both patients and healthcare professionals (HCPs). The platform uses a proprietary ID graph and HCP Planner to form targeted audiences based on reliable data sources, addressing privacy concerns in healthcare advertising. DeepIntent stands out from competitors by prioritizing privacy compliance and data security, ensuring sensitive user information is protected. The company's goal is to empower healthcare marketers to run effective digital advertising campaigns while maintaining high standards of data security.

New York City, New YorkHeadquarters

2016Year Founded

$45MTotal Funding

ACQUISITIONCompany Stage

Consumer Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Performance Bonus

Risks

Scrutiny on third-party data vendors may lead to compliance challenges.

Data privacy regulation changes could impact partnerships and data sharing.

Integration with Acxiom poses risks related to data breaches or misuse.

Differentiation

DeepIntent's MarketMatch platform offers a unified digital healthcare marketplace.

The proprietary ID graph enables precise targeting of healthcare professionals and patients.

Focus on privacy compliance sets DeepIntent apart in healthcare advertising.

Upsides

Partnership with Everyday Health Group expands access to premium health segments.

Integration with Acxiom enhances data capabilities and marketing performance.

Winning the Digiday Media Award boosts DeepIntent's industry credibility.

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