Director of Bank Partnerships

Location Type: London (Hybrid) Employment Type: Full-time

Position Overview

The Partner Operations team, a vital part of Marqeta's Go-To-Market Organisation, is responsible for enhancing our core technology and capabilities across credit, debit, prepaid card, and money movement offerings through strategic bank and network partnerships. The solution design and delivery teams within this division guide and support customers in launching tailored, best-in-class solutions.

We are seeking a highly skilled and experienced Director of Bank Partnerships to manage and enhance relationships with our existing issuing bank partners and develop new relationships. This leadership role will serve as the primary contact for our bank partners, driving incremental program growth and maintaining strong relationships. You will collaborate with bank partners to launch new client programs and product features while ensuring smooth day-to-day operations. Additionally, you will play a key role in shaping the company’s international expansion strategies, leveraging your expertise in international card issuance to identify and develop appropriate international partnerships.

The ideal candidate will have a proven track record in building and managing successful bank partnerships, particularly in the financial services or fintech industry. You will be exceptionally organised, able to drive both short and long-term objectives with our bank partners, and possess excellent communication abilities to influence and build relationships at all levels, both internally and externally. As a visionary leader, you will create and implement innovative strategies to shape long-term success, leveraging deep industry knowledge of banking products and services. You thrive in a fast-paced environment, managing multiple priorities effectively, and are focused on driving growth, profitability, and operational efficiency.

Responsibilities

• Relationship Management: Act as the primary liaison between Marqeta and existing bank issuing partners, fostering strong, collaborative relationships. Regularly communicate with bank partners to understand their needs, address concerns, and help drive program performance.
• Product Launch and Development: Collaborate with bank partners and internal product development teams to launch new products and features that meet market/client demands.
• International Expansion: Work with internal product and network partnership teams to identify strategies for international expansion, including identifying and cultivating bank partnerships within targeted international markets.
• Operational Oversight: Oversee day-to-day responsibilities, including invoice validation, audit coordination, and customer service/regulatory escalations. Monitor and report on bank partnerships, identifying areas for improvement and growth.
• Contractual Oversight & Negotiations: Lead the negotiation and management of contracts, ensuring favourable terms for the company, minimising risk, and ensuring contractual obligations are met. Collaborate with legal and other teams to facilitate smooth contract execution.
• Economic Optimisation: Drive the company’s financial success through careful management of partnership terms, incentives, and compensation structures. Analyse and optimise the financial terms of each agreement to maximise profitability.
• Cross-Functional Collaboration: Partner with internal teams, including sales, product, legal, and marketing, to ensure effective execution of partnership initiatives.
• Performance Metrics & Reporting: Establish and track key performance indicators (KPIs) to monitor the success of bank partnerships. Regularly report on performance.

Company Culture & Work Style

We encourage a flexible working style, and the team is typically in the office a few days each week in our London office. We'd love for you to join us!