Direct Business Agent at Santander

Utrecht, Utrecht, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Ability to work remotely
Located in or eligible to work in the Netherlands
Competent level of service skills
Competent level of relationship management skills

Responsibilities

Assist customers with inquiries and resolve issues
Provide advice to customers regarding products or services
Manage customer relationships remotely
Assist, advise, and manage relationships with retail or consumer customers through remote channels such as telephone and online platforms

Skills

Key technologies and capabilities for this role

Customer ServiceRelationship ManagementTelephone SupportOnline PlatformsIssue ResolutionProduct Advice

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Direct Business Agent role?

This information is not specified in the job description.

What skills are required for this role?

The role requires a competent level of service and relationship management skills.

What are the main responsibilities of a Direct Business Agent?

Responsibilities include assisting customers with inquiries and resolving issues, providing advice on products or services, and managing customer relationships remotely.

What benefits are offered for this position?

This information is not specified in the job description.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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