Digital Services Consultant I at Hibu

King of Prussia, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital MarketingIndustries

Requirements

High School Diploma or equivalent
Familiarity with websites, search, display, and SEO
Previous phone or face-to-face client support experience
Proficiency in Microsoft Office
Strong client service and relationship-building skills
Professional written and verbal communication
Ability to multitask and manage time effectively
Adaptability to process changes
Understanding of sales processes and ability to upsell
Knowledge of digital marketing products (websites, search, SEO)
Analytical mindset for interpreting performance metrics
Tech-savvy with ability to learn multiple platforms
Team-oriented and positive contributor

Responsibilities

Client Onboarding: Establish strong relationships at the point of sale and guide clients through fulfillment and go-live stages
Content Collection: Gather all necessary assets for digital advertising and website creation
Expectation Setting: Clearly communicate product details, timelines, and processes
Client Engagement: Proactively address questions and provide support throughout the pre-live process
Performance Goals: Meet KPIs related to client satisfaction, retention, and timely communication (calls, emails)
Product Expertise: Stay current on Hibu’s evolving digital product offerings
Team Collaboration: Work closely with internal teams such as Website Support, SEO, DNS, and Listings
Guide clients through onboarding, gathering essential content and connecting social media platforms like Facebook and Google Business Profile (GBP)
Ensure all products are synchronized and ready to go live
Review built products for accuracy and functionality before publishing across platforms

Skills

Key technologies and capabilities for this role

Client OnboardingContent CollectionSEODigital MarketingGoogle Business ProfileFacebookMicrosoft OfficeSalesUpsellingClient ServiceCommunicationMultitasking

Questions & Answers

Common questions about this position

What is the compensation like for this role?

Hibu offers competitive compensation, ongoing training, incentives, and a generous benefits package.

Is this position remote or hybrid?

The position is hybrid.

What key skills are required for the Digital Services Consultant role?

Required skills include strong client service and relationship-building, professional communication, multitasking and time management, familiarity with websites, search, display, and SEO, previous client support experience, and proficiency in Microsoft Office.

What is the company culture like at Hibu?

Hibu features a fun environment with smart people, extraordinary team members working to improve communities, and emphasizes ongoing training.

What makes a strong candidate for this position?

Strong candidates have 2+ years in sales and/or client service preferably in digital advertising, call center experience, and the key required skills like client service, communication, and digital marketing knowledge.

Hibu

Digital marketing solutions for local businesses

About Hibu

Hibu provides digital marketing services specifically designed for small to medium-sized local businesses in the United States. The company helps these businesses improve their online presence and attract more customers through tailored marketing solutions. Hibu's services include a proprietary Digital Marketing Platform that automates and integrates various marketing efforts, making it easier for business owners to manage their campaigns without needing extensive marketing knowledge. Unlike many competitors, Hibu focuses on a "Do It For Me" (DIFM) approach, which allows clients to delegate their marketing tasks to Hibu, freeing them to concentrate on their core business activities. The company's goal is to simplify digital marketing for local businesses, ensuring they achieve effective results while saving time and resources.

Cedar Rapids, IowaHeadquarters

1983Year Founded

BUYOUTCompany Stage

Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Professional Development Budget

Risks

Increased competition from AI-driven platforms may erode Hibu's market share.

Rapid tech evolution requires significant R&D investment to maintain competitiveness.

Economic downturns could reduce SME spending on digital marketing services.

Differentiation

Hibu offers comprehensive 'Do It For Me' digital marketing solutions for local businesses.

Their proprietary platform integrates and automates cross-channel marketing services effectively.

Hibu provides custom, subscription-based marketing packages tailored to client needs and budgets.

Upsides

Hibu's acquisition of RevLocal expands its service offerings and client base.

Recognition as Microsoft Advertising's 2024 Channel Partner boosts Hibu's industry credibility.

Integration of Amazon Ads enhances Hibu's cross-channel advertising capabilities.

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