Product Support Specialist
Cars CommerceSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates must be fluent in English and possess the ability to understand and analyze complex user configuration requirements and implement them. Intermediate Excel skills, experience delivering software-related end-user training, previous experience working on a software application service desk, and a recognized training delivery qualification are desired.
Responsibilities
The Digital Product Specialist will provide product support to internal colleagues and external customers, including requirements gathering, consultancy, workflow improvement, configuration, user acceptance, training, and system optimization. They will also support the Service Desk and Customer Success Management team, assist with annual upgrades, deliver training, manage internal digital product projects, document tasks in JIRA, maintain team processes on Confluence, and support the commercial team at workshops and conferences.
Skills
Product Support
Implementation
Requirements Gathering
Consultancy
Workflow Improvement
Configuration
User Acceptance Testing
Training
System Optimization
Service Desk Support
Customer Success Management
Upgrade Rollout
Customer Advocacy
Baxter International
Provides essential medical products and services
About Baxter International
Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.
Deerfield, IllinoisHeadquarters
1931Year Founded
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Parental Leave
401(k) Retirement Plan
401(k) Company Match
Employee Stock Purchase Plan
Commuter Benefits
Mental Health Support
Risks
Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.
Shift to home healthcare may require Baxter to adapt its product offerings.
Growing digital health importance necessitates further investment from Baxter to stay competitive.
Differentiation
Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.
Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.
Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.
Upsides
Baxter's investment in Medically Home aligns with the growing home healthcare market.
Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.
Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.
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