Developer Success Engineer at WorkOS

United States

WorkOS Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries

Requirements

  • 2+ years experience in a technical customer-facing support role for a developer-focused product
  • Exceptional verbal and written communication skills
  • Passion for educating and breaking down complicated concepts
  • Quick learner and relentlessly inquisitive
  • Technically-minded, empathetic, passionate, and loves solving problems under pressure

Responsibilities

  • Work with our users daily via Slack, email, and Zoom
  • Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
  • Provide technical advice to developers on best practices for integrating with our API
  • Act as a hard + soft skill mentor and escalation point to junior members of the team
  • Troubleshoot any issues that arise from the developer and diagnose any blockers
  • Engage customers for feedback to help shape product development
  • Work cross-functionally within the company

Skills

SAML
OIDC
REST API
SSO
MFA
Directory Sync
Audit Logs
API Integration
Troubleshooting
Frontend Frameworks

WorkOS

API platform for integrating enterprise features

About WorkOS

WorkOS provides an API platform that helps software as a service (SaaS) companies easily integrate important enterprise features into their products. The platform includes tools for User Management, Single Sign-On (SSO), Directory Sync (SCIM), and Audit Logs, allowing companies to quickly become enterprise-ready. This means that instead of taking months to add these features, companies can do it in just minutes, which helps them secure larger enterprise contracts. What sets WorkOS apart from its competitors is its unified approach and developer-first design, making it user-friendly for engineers. The goal of WorkOS is to enable SaaS companies to focus on their unique product offerings while efficiently adding essential enterprise functionalities, ultimately speeding up their time-to-market and increasing the value of their products.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$77.8MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
Company Equity
Wellness Program
Remote Work Options
Parental Leave

Risks

Increased competition may dilute WorkOS's market share.
Technological advancements require continuous platform updates, straining resources.
Integration challenges from Modulz acquisition may disrupt service delivery.

Differentiation

WorkOS offers a unified API platform for enterprise-ready SaaS features.
The platform simplifies integration with pre-built features like SSO and Directory Sync.
Developer-first design accelerates time-to-market for SaaS companies.

Upsides

Rising demand for no-code solutions boosts WorkOS's market potential.
Modulz acquisition enhances UI offerings, attracting more developers.
Partnerships expand WorkOS's reach into new customer bases.

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