Developer Relations Engineer (APAC)
AI FoundationSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries
Requirements
- 2+ years experience in a technical customer-facing support role for a developer-focused product
- Exceptional verbal and written communication skills
- Passion for educating and breaking down complicated concepts
- Quick learner and relentlessly inquisitive
- Technically-minded, empathetic, passionate, and loves solving problems under pressure
Responsibilities
- Work with our users daily via Slack, email, and Zoom
- Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
- Provide technical advice to developers on best practices for integrating with our API
- Act as a hard + soft skill mentor and escalation point to junior members of the team
- Troubleshoot any issues that arise from the developer and diagnose any blockers
- Engage customers for feedback to help shape product development
- Work cross-functionally within the company
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the working hours for this role?
Working hours are 9am - 5pm US ET or 9am - 5pm US PT.
What benefits does WorkOS offer?
Benefits include competitive pay, substantial equity grants, healthcare insurance (medical, dental, vision) for you and your family, 401k matching, wellness and fitness monthly allowances, PTO + paid holidays + unlimited sick leave, and fully remote work with autonomy and flexibility. These benefits are specified for US employees; inquire with recruiting for non-US benefits.
Is this a remote position?
Yes, WorkOS offers fully remote working arrangements as a fully-distributed team across North America time zones.
What experience and skills are required for the Developer Success Engineer role?
Candidates need 2+ years in a technical customer-facing support role for a developer-focused product, exceptional verbal and written communication skills, passion for educating and breaking down complicated concepts, and must be a quick learner who is relentlessly inquisitive. Technical expertise in products like SAML/OIDC, REST APIs, and modern frontend frameworks is also key.
What is the company culture like at WorkOS?
WorkOS is a fully-distributed team across North America time zones focused on building tools for developers, emphasizing technical expertise, empathy, passion, and problem-solving under pressure. They value cross-functional collaboration, customer feedback to shape products, and resources for personal and familial well-being.
WorkOS
API platform for integrating enterprise features
About WorkOS
WorkOS provides an API platform that helps software as a service (SaaS) companies easily integrate important enterprise features into their products. The platform includes tools for User Management, Single Sign-On (SSO), Directory Sync (SCIM), and Audit Logs, allowing companies to quickly become enterprise-ready. This means that instead of taking months to add these features, companies can do it in just minutes, which helps them secure larger enterprise contracts. What sets WorkOS apart from its competitors is its unified approach and developer-first design, making it user-friendly for engineers. The goal of WorkOS is to enable SaaS companies to focus on their unique product offerings while efficiently adding essential enterprise functionalities, ultimately speeding up their time-to-market and increasing the value of their products.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$77.8MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
Company Equity
Wellness Program
Remote Work Options
Parental Leave
Risks
Increased competition may dilute WorkOS's market share.
Technological advancements require continuous platform updates, straining resources.
Integration challenges from Modulz acquisition may disrupt service delivery.
Differentiation
WorkOS offers a unified API platform for enterprise-ready SaaS features.
The platform simplifies integration with pre-built features like SSO and Directory Sync.
Developer-first design accelerates time-to-market for SaaS companies.
Upsides
Rising demand for no-code solutions boosts WorkOS's market potential.
Modulz acquisition enhances UI offerings, attracting more developers.
Partnerships expand WorkOS's reach into new customer bases.
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