Desktop Technician at Plexus

Penang, Malaysia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Diploma in any IT field and 0-2 years of related experience (or equivalent combination of education and experience)
Entry-level decision making
Beginner-level computer and problem-solving skills
Intermediate verbal and written communication skills
Ability to effectively present information verbally in one-on-one and small group situations
Good customer service skills, providing support electronically and in person for internal customer satisfaction
Ability to use existing automated systems to eliminate repetitive user/administrative procedures
Ability to analyze technology issues and apply standard procedures/documented techniques to resolve efficiently and timely
Ability to ensure consistent loading of software packages, operating systems, and specialized packages through established processes
Ability to actively communicate with Desktop Admin and collaborate with peers in the regional IT organization
Willingness to travel minimally (<10%) as needed
Ability to work rotating shifts (Monday-Saturday, 7pm-7am or 7am-7pm) if required

Responsibilities

Provide IT support for internal customers
Collaborate with other Desktop Technicians and Desktop Admin to manage site computing equipment (laptops, desktops, thin clients, printers, and computer interfaces)
Manage low-complexity tasks and provide timely status feedback to Desktop Admin
Support Desktop Admin on issue escalation and resolution
Align with and adhere to global IT policies and standards
Support Desktop Admin in effective lifecycle management of computing devices, equipment, and software inventory tracking
Follow established change management policies/procedures to test and implement system updates, modifications, and deletions
Perform additional duties as assigned

Skills

Key technologies and capabilities for this role

IT SupportDesktop SupportLaptop SupportThin ClientsPrinter SupportHardware TroubleshootingSoftware InstallationOperating SystemsCustomer ServiceProblem SolvingChange ManagementInventory Tracking

Questions & Answers

Common questions about this position

What is the salary for the Desktop Technician position?

This information is not specified in the job description.

Is this a remote position, or is there a required location?

This information is not specified in the job description.

What skills are required for the Desktop Technician role?

Required skills include beginner level computer and problem-solving skills, intermediate verbal and written communication skills, and the ability to analyze technology issues using standard procedures.

What is the work environment like for this position?

The work setting consists of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

What makes a strong candidate for the Desktop Technician role?

A strong candidate will have a diploma in any IT field with 0-2 years of experience, good customer service skills, and the ability to collaborate with peers and follow IT policies.

Plexus

Manufactures and repairs medical devices

About Plexus

Plexus Corp. offers engineering and manufacturing services tailored for medical device manufacturers, focusing on aftermarket repair and maintenance for drug delivery devices. Their services lead to a 50% improvement in turnaround times and a 25% reduction in service costs, while also minimizing quality issues. Plexus stands out by providing end-to-end solutions, utilizing tools like the Strategic Mitigation Action Response Tracker (SMART) to enhance supply chain efficiency. The company's goal is to deliver specialized, high-quality solutions that improve operational efficiency and reduce costs for their clients.

Oradea, RomaniaHeadquarters

1979Year Founded

IPOCompany Stage

Robotics & Automation, HealthcareIndustries

5,001-10,000Employees

Benefits

Professional and personal development

Plexus Global Mentor Program

Accessible Resources

Risks

Closure of Portland facility may indicate operational challenges affecting workforce stability.

Partnership with Simbe Robotics could strain resources if demand exceeds production capabilities.

Integration with Gate Web3 Wallet may expose Plexus to cybersecurity risks.

Differentiation

Plexus offers end-to-end solutions from design to maintenance in multiple sectors.

The company specializes in aftermarket repair for medical devices, improving efficiency and cost.

Plexus's Strategic Mitigation Action Response Tracker aids in predictive risk management.

Upsides

Partnership with Simbe Robotics expands Plexus's role in the growing retail automation market.

Acquisition of a new office building suggests potential for expanded design and development services.

Collaboration with Arch Systems enhances Plexus's Industry 4.0 capabilities for better efficiency.

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