Deployment Strategist

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Support Software, B2B SaaSIndustries

Requirements

Candidates must be located in San Francisco and willing to work in-person, possess strong organizational skills, a diligent work ethic, and the ability to work quickly while managing multiple tasks. Detail-orientation and a capacity for rapid learning are essential, as is an interest in product development and improvement. Prior experience as a Software Engineer is highly valued.

Responsibilities

The Deployment Strategist will migrate new customers from existing support systems to Pylon, leading customer migration meetings within the first week. They will serve as the primary point of contact for customers, solving problems and guiding them through process and data rebuilding in Pylon. This role requires becoming a product expert, advising customers on optimal solutions, and contributing to pre-sales calls. Responsibilities also include acting as an expert in both Pylon and competing systems like Zendesk and Intercom, managing multiple customer deployments simultaneously, and iteratively improving the migration process.

Skills

Software Engineering

Customer Support

Data Migration

Zendesk

Intercom

Problem-Solving

Product Expertise

Pre-sales Support

Process Improvement

Organization

Detail-Oriented

Fast Learner

Pylon

Digital mortgage integration platform for businesses

About Pylon

Pylon Lending provides a digital mortgage infrastructure that allows businesses to integrate mortgage services into their products efficiently. Their platform offers APIs and pre-built UI components, enabling clients, mainly in the financial and real estate sectors, to embed a complete digital mortgage experience with minimal coding. Unlike traditional mortgage services that require extensive infrastructure, Pylon offers a customizable Software Development Kit (SDK) that covers the entire mortgage origination process, from application to closing. This approach helps clients save time and reduce costs. Pylon's goal is to simplify the mortgage process for businesses, allowing them to launch new mortgage products quickly while enhancing customer satisfaction.

New York City, New YorkHeadquarters

2022Year Founded

$8.3MTotal Funding

SEEDCompany Stage

Fintech, Financial ServicesIndustries

11-50Employees

Benefits

Medical, vision & dental

Unlimited PTO

Hardware allowance

Annual off-sites

Risks

Increased competition from fintech companies could erode Pylon's market share.

Potential regulatory changes may require costly adjustments to Pylon's platform.

Reliance on Citi's trading desk for liquidity poses partnership risk.

Differentiation

Pylon offers a fully digital mortgage experience via APIs and pre-built UI components.

Freddie Mac approval enhances Pylon's credibility in the mortgage industry.

Pylon's platform allows quick integration of mortgage services, reducing time and cost.

Upsides

Citi's investment provides Pylon access to institutional-grade products and rates.

Pylon raised $8.5M in seed funding, boosting its growth potential.

Increased AI adoption in mortgage underwriting can enhance Pylon's platform efficiency.

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