Deployment Strategist at Promise

Oakland, California, United States

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$150,000 – $230,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, Government, Utilities, FinTechIndustries

Requirements

5+ years in roles driving real outcomes—consulting, strategy, implementation, or customer success—ideally in SaaS, fintech, or govtech
Builder’s mindset: thrive in ambiguity, move fast, and care about building systems that actually work in the real world
Customer obsession: go beyond surface needs to understand the “why” behind every request and solve for long-term success
Analytical horsepower: fluent in data, financial models, and metrics that define success—and use them to guide decision-making
Eye for growth: recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment
Cross-functional collaboration: turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers
Flexibility & grit

Responsibilities

Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact
Own outcomes: Take full accountability for the success of each customer—from implementation to renewal, expansion, and long-term value creation
Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can
Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency—ensuring Promise becomes an indispensable partner
Turn insight into innovation: Surface what’s working (and what’s not) from the field to influence product direction and future investments
Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results
Communicate with conviction: Build trusted relationships across all levels—from line staff to senior executives—by delivering highly effective, innovative solutions

Skills

Key technologies and capabilities for this role

Customer SuccessDeployment StrategyGovernment OperationsUtility OperationsProblem SolvingProject ManagementStakeholder EngagementScalable SolutionsAdoption StrategiesRevenue Impact

Questions & Answers

Common questions about this position

What is the salary range for the Deployment Strategist position?

The salary range is $150K - $230K.

Is this role remote or hybrid, and what are the location requirements?

The position is hybrid.

What skills or qualities are essential for success in this role?

Key skills include partnering with engineers to build solutions, owning customer outcomes from implementation to growth, deeply understanding customer operations, driving value through adoption and efficiency, and communicating with conviction while operating with intensity.

What is the company culture like at Promise?

The team includes experts from Palantir, Google, Stripe, and government leaders; they work hard, believe deeply in their mission, and seek excellent people to build innovative technology.

What makes a strong candidate for the Deployment Strategist role?

Strong candidates love digging into complexity, building real-world systems, turning customer needs into scalable impact, tackling ambiguity, and focusing relentlessly on execution and results.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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