Delivery Operation at JD.com Inc

Rotterdam, South Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply ChainIndustries

Requirements

2+ years experience in logistics operations, transport planning, or related field
Proficiency in logistics software and Microsoft Excel (pivot tables, VLOOKUP)
Strong problem-solving skills with ability to make quick decisions
Excellent communication skills in English (written and spoken), Chinese is highly preferred
Flexibility to work in shifts, including weekends when required
Experience with route optimization software (e.g., Descartes, OptimoRoute) (preferred)
Knowledge of last-mile delivery challenges in urban environments (preferred)
Basic understanding of SQL or data visualization tools (Power BI, Tableau) (preferred)

Responsibilities

Monitor and coordinate daily delivery operations in real-time
Optimize delivery routes and schedules using JD Logistics' proprietary systems
Allocate resources effectively to meet service level agreements (SLAs)
Track and analyze delivery KPIs (on-time performance, first-attempt success rates)
Identify operational bottlenecks and implement immediate solutions
Generate daily performance reports for management review
Serve as primary contact for delivery drivers and field teams
Resolve delivery exceptions and customer service escalations
Collaborate with warehouse and sorting centers to ensure smooth handoffs
Document and report recurring operational challenges
Suggest improvements to routing algorithms and delivery processes
Assist in testing and implementing new delivery technologies
Ensure all operations adhere to traffic regulations and safety standards
Conduct periodic checks on delivery equipment and vehicles
Maintain accurate records of delivery incidents and resolutions

Skills

Key technologies and capabilities for this role

Route OptimizationDelivery OperationsKPI AnalysisReal-time MonitoringTransport PlanningPerformance ReportingStakeholder CoordinationProcess ImprovementLogistics SystemsSafety Compliance

Questions & Answers

Common questions about this position

What benefits does JD Logistics offer?

JD Logistics offers competitive benefits including an attractive salary package and performance bonuses.

Is this Delivery Operation role remote or on-site?

This information is not specified in the job description.

What are the essential qualifications for this role?

Candidates need 2+ years experience in logistics operations, transport planning, or related field, proficiency in logistics software and Microsoft Excel (pivot tables, VLOOKUP), strong problem-solving skills, excellent English communication skills (Chinese preferred), and flexibility for shift work including weekends.

What is the company culture like at JD Logistics?

JD Logistics has a dynamic team with a collaborative culture focused on innovation, a tech-driven environment with industry-leading delivery technology, and clear career growth paths to operations management roles.

What experience makes a strong candidate for this Delivery Operation Specialist role?

A strong candidate has 2+ years in logistics operations or transport planning, proficiency in logistics software, Excel, and route optimization tools, plus experience with last-mile delivery challenges, SQL, or data visualization tools.

JD.com Inc

China's largest online retailer and technology services

About JD.com Inc

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Chaoyang, Beijing, ChinaHeadquarters

1998Year Founded

$7,918.9MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Robotics & Automation, Venture Capital, Industrial & Manufacturing, VR & AR, AI & Machine Learning, Consumer GoodsIndustries

10,001+Employees