Delivery Operation at JD.com Inc

Rotterdam, South Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply ChainIndustries

Requirements

2+ years experience in logistics operations, transport planning, or related field
Proficiency in logistics software and Microsoft Excel (pivot tables, VLOOKUP)
Strong problem-solving skills with ability to make quick decisions
Excellent communication skills in English (written and spoken), Chinese is highly preferred
Flexibility to work in shifts, including weekends when required
Experience with route optimization software (e.g., Descartes, OptimoRoute) (preferred)
Knowledge of last-mile delivery challenges in urban environments (preferred)
Basic understanding of SQL or data visualization tools (Power BI, Tableau) (preferred)

Responsibilities

Monitor and coordinate daily delivery operations in real-time
Optimize delivery routes and schedules using JD Logistics' proprietary systems
Allocate resources effectively to meet service level agreements (SLAs)
Track and analyze delivery KPIs (on-time performance, first-attempt success rates)
Identify operational bottlenecks and implement immediate solutions
Generate daily performance reports for management review
Serve as primary contact for delivery drivers and field teams
Resolve delivery exceptions and customer service escalations
Collaborate with warehouse and sorting centers to ensure smooth handoffs
Document and report recurring operational challenges
Suggest improvements to routing algorithms and delivery processes
Assist in testing and implementing new delivery technologies
Ensure all operations adhere to traffic regulations and safety standards
Conduct periodic checks on delivery equipment and vehicles
Maintain accurate records of delivery incidents and resolutions

Skills

Route Optimization

Delivery Operations

KPI Analysis

Real-time Monitoring

Transport Planning

Performance Reporting

Stakeholder Coordination

Process Improvement

Logistics Systems

Safety Compliance

JD.com Inc

China's largest online retailer and technology services

About JD.com Inc

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Chaoyang, Beijing, ChinaHeadquarters

1998Year Founded

$7,918.9MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Robotics & Automation, Venture Capital, Industrial & Manufacturing, VR & AR, AI & Machine Learning, Consumer GoodsIndustries

10,001+Employees