Delivery Lead at Promise

San Francisco, California, United States

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$110,000 – $185,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, Public Sector, UtilitiesIndustries

Requirements

A strong desire to empower people through government relief programs and enhance public service efficiency
A minimum of 5 years of experience collaborating with government entities or highly regulated industries
A completed undergraduate degree in a technical or analytical field, such as Mechanical Engineering, Math, Electrical Engineering, Computer Science, etc
A robust analytical mindset combined with a passion for using data to solve real-world problems
Ability to travel as required by customer needs, potentially 50% or more

Responsibilities

Demonstrate grit and a 'whatever it takes' attitude to make our product successful with customers, addressing challenges proactively
Collaborate with government entities to understand diverse relief programs and evaluate customer needs, co-creating innovative solutions
Establish and track success metrics (e.g., program enrollment rates, benefit distribution efficiency) to ensure our products serve a broad audience effectively
Identify opportunities for product enhancements, experimentation, and launching new government relief initiatives
Partner closely with engineers to adapt and enhance Promise’s solutions in alignment with customer goals

Skills

Key technologies and capabilities for this role

Product DeliveryStakeholder ManagementStrategic Problem SolvingCustomer CollaborationData AnalysisGovernment RelationsProgram Management

Questions & Answers

Common questions about this position

What is the salary range for the Delivery Lead position?

The salary range is $110K - $185K.

Is this a remote or hybrid role?

This is a hybrid position.

What experience and skills are required for this role?

Candidates need a minimum of 5 years of experience collaborating with government entities or highly regulated industries, a completed undergraduate degree in a technical or analytical field such as Mechanical Engineering, Math, Electrical Engineering, or Computer Science, a robust analytical mindset, and a passion for using data to solve real-world problems.

What is the company culture like at Promise?

Promise has a passionate team of engineers and operational experts committed to uplifting underserved communities, with a 'work hard' ethos and deep belief in their mission to transform public systems.

What makes a strong candidate for the Delivery Lead role?

A strong candidate demonstrates grit and a 'whatever it takes' attitude, has experience with government entities, a technical degree, analytical skills, and the ability to travel up to 50% or more as needed.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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