[Remote] Delivery Excellence Manager- East at Glean

East, American Samoa

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Knowledge Management, Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

AIKnowledge ManagementCustomer SuccessProject ManagementTechnical DeploymentSSOConnectorsStrategic GuidanceCustomer Engagement

Questions & Answers

Common questions about this position

Is this role remote, and what is the location requirement?

This is a remote role specifically for the East Coast.

What is the salary for the Delivery Excellence Manager position?

This information is not specified in the job description.

What key skills are needed for this role?

The role requires skills in technical deployment such as SSO and connectors setup, program and project management, strategic guidance, cross-functional collaboration, and risk identification and resolution.

What does the team structure look like for this position?

The Delivery Excellence Manager collaborates closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D teams on scoped engagements.

What makes a strong candidate for the Delivery Excellence Manager role?

Strong candidates excel in leading customer deployments end-to-end, creating joint success plans, providing technical and strategic guidance, managing cross-functional teams, and driving measurable business outcomes through AI.

Glean

AI-powered search tool for workplace productivity

About Glean

Glean enhances workplace productivity by providing an AI-powered search tool that works across all applications within a company. This tool utilizes deep learning-based Language Models to understand natural language queries, allowing users to find information more easily. It continuously learns from the specific language and context of a company, improving the relevance of search results without manual adjustments. Additionally, Glean offers a chat assistant that can analyze and summarize information from various company documents and conversations, further increasing efficiency. Unlike many competitors, Glean's focus on natural language processing and its ability to adapt to a company's unique context set it apart. The goal of Glean is to streamline information retrieval in the workplace, making it accessible and efficient for all types of organizations, from startups to large enterprises.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$637.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.

Competitive compensation - Have a real stake in your job and your future with competitive stock options.

401(k) - We make it easy to save for the future today by contributing to a 401k.

Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.

Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.

Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown

Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.

Learning and development - We offer a learning stipend to help you grow and achieve your goals.

Free meals - With lunch and dinner options every day, no need to work while you’re hungry.

Risks

Inflated valuations in AI could lead to financial instability for Glean.

Competition from tech giants like Microsoft and Amazon pressures Glean's market share.

Opening a new office in Bengaluru may strain resources and impact operational efficiency.

Differentiation

Glean uses AI to enhance workplace productivity with a unique search tool.

The platform integrates with enterprise data, providing personalized, context-aware search results.

Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.

Upsides

Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.

The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.

Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.

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