Glean

Delivery Excellence Manager- East

East, American Samoa

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, SaaS, Knowledge Management, Enterprise SoftwareIndustries

Delivery Excellence Manager

Employment Type: [Not Specified] Location Type: Remote (East Coast) Salary: [Not Specified]


About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.


About the Role:

Glean is looking for a Delivery Excellence Manager (DEM) who will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.

Responsibilities:

  • Help our customers achieve real business outcomes through the use of AI.
  • Serve as the primary lead on new customer deployments including hands-on guidance for the setup of SSO and connectors.
  • Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders, timeline, and Services budget.
  • Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
  • Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
  • Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
  • Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
  • Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
  • Guide and document improvements for onboarding processes, playbooks, and best practices.
  • Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.

About You:

Experience & Skills:

  • 1-3 years of experience in technical deployment, implementation management, or technical account management of SaaS products.
  • Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  • Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
  • Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
  • Strong organizational, project management, and communication abilities.
  • Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
  • Experience with process documentation, playbooks, and continuous improvement initiatives.
  • Solutions-oriented mindset; trusted advisor with capability to own escalations.
  • Capable of handling ambiguity and thriving in a fast-paced environment.

Compensation & Benefits:

Compensation offered will be determined [Not Specified]

Skills

AI
Knowledge Management
Customer Success
Project Management
Technical Deployment
SSO
Connectors
Strategic Guidance
Customer Engagement

Glean

AI-powered search tool for workplace productivity

About Glean

Glean enhances workplace productivity by providing an AI-powered search tool that works across all applications within a company. This tool utilizes deep learning-based Language Models to understand natural language queries, allowing users to find information more easily. It continuously learns from the specific language and context of a company, improving the relevance of search results without manual adjustments. Additionally, Glean offers a chat assistant that can analyze and summarize information from various company documents and conversations, further increasing efficiency. Unlike many competitors, Glean's focus on natural language processing and its ability to adapt to a company's unique context set it apart. The goal of Glean is to streamline information retrieval in the workplace, making it accessible and efficient for all types of organizations, from startups to large enterprises.

Palo Alto, CaliforniaHeadquarters
2019Year Founded
$637.1MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees

Benefits

Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.
Competitive compensation - Have a real stake in your job and your future with competitive stock options.
401(k) - We make it easy to save for the future today by contributing to a 401k.
Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.
Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.
Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown
Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.
Learning and development - We offer a learning stipend to help you grow and achieve your goals.
Free meals - With lunch and dinner options every day, no need to work while you’re hungry.

Risks

Inflated valuations in AI could lead to financial instability for Glean.
Competition from tech giants like Microsoft and Amazon pressures Glean's market share.
Opening a new office in Bengaluru may strain resources and impact operational efficiency.

Differentiation

Glean uses AI to enhance workplace productivity with a unique search tool.
The platform integrates with enterprise data, providing personalized, context-aware search results.
Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.

Upsides

Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.
The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.
Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.

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