Dedicated Support Research Analyst

About Truveta

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required for two weeks during the year for Truveta Planning Week.

For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote

Who We Need

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.

This Opportunity

This Dedicated Support Research Analyst position is a high impact, challenging role that requires a diverse set of skills. It provides unique opportunities for growth using an unprecedented amount of high-quality real-world Electronic Health Record (EHR) data. You will be solving consequential problems in healthcare using an EHR database of 120 million patients (and growing!) and make an impact on patient care. This position will report to our Director of Research Enablement and Development on the Partner Research and Success team.

As a Dedicated Support Research Analyst, you will work in a strategic partnership with some of our largest life science customers! The dedicated support analyst is either 100% dedicated to a single account, or 50% dedicated to two accounts, giving you the time and space to really dive deep into some of the most challenging research questions regarding human health.

Responsibilities

• Meet with customers to understand needs for technical analyses and for technical enablement. This includes setting up weekly meetings to meet with end users and account leaders to assess how they can get the most value out of their Truveta EHR data subscription.
• Scope out solutions and analyses based on these needs and work with the director to set timelines and manage expectations of the client.
• Work with manager and success team members to develop and pursue an overall strategy for your dedicated support accounts.
• Use technical skills to scope out customer analyses requests, produce studies and results using SQL, R and Python within an agreed upon deadline.
• Collaborate with life sciences customers on analyses, helping them produce peer-reviewed publications.
• Communicate on the status of various projects and collaborate with success managers to ensure that Truveta clients can be successful with the platform.
• Be required to excel in providing technical analytics support as well as directly working with customers on calls to troubleshooting customer analysis.
• Work with customers to achieve their goals, teaching them how to wrangle and analyze data using SQL, R and Python on RWD to address their empirical questions.
• Write regex queries using Databricks SQL to extract clinical concepts from clinical notes per customer request.
• Create enablement materials as the Truveta