Dataflow Sustainment Engineer 2 – Help Desk (Shift work) at Wyetech

Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Government, DefenseIndustries

Requirements

United States Citizenship
Active TS/SCI security clearance with agency appropriate polygraph
Nine (9) years' experience in programs and contracts of similar scope, type, and complexity within the Federal Government (Bachelor's degree in a technical, math, or business discipline from an accredited college or university may be substituted for four (4) years' experience)
Desired: DoD 8570 Compliance IAM Level 1

Responsibilities

Provide life-cycle support/sustainment for analytic systems in accordance with requirements
Provide support for implementation, troubleshooting, and maintenance of Cross Domain Solutions (CDS), including escalated Tier 1 and Tier 2 support, crisis support, Help Desk support, Mission Assurance Support, Operations and Maintenance of Analytic services and capabilities, Quick Reaction Capability (QRC) requirements, end of life decommissioning, call-in support to Extended Enterprises (including Second and Third Parties), and coordination with Development, Deployment, and Software distribution
Work as emergency personnel authorized during Government closures
Work all shifts (Day, Night, and Special shifts) to maintain 24/7/365 Help Desk support
Triage, isolate, and correct routine/mildly complex issues as they arise
Escalate complex issues to Tier 3 support
Maintain a daily report (e.g., Shift Log) including Shift Position, Operational Incident worked, issues encountered, status of all requests, corrective action, feedback, and special pass-down notes
Provide situational reports and statistics as well as problem discrepancy reports in accordance with the CDRL
Impart real-time changes and utilize online feedback to customers, and bring problems to the attention of site personnel

Skills

Key technologies and capabilities for this role

Help DeskTroubleshootingTriageCross Domain SolutionsAnalytic SystemsSustainmentOperations and MaintenanceShift LogSituational ReportingTS/SCI

Questions & Answers

Common questions about this position

What benefits does Wyetech offer?

Wyetech automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA with no employee matching required, and all contributions are fully vested from day one. They also provide a generous PTO plan of up to 200 hours annually.

What security clearance is required for this position?

United States Citizenship and an Active TS/SCI security clearance with agency appropriate polygraph are required.

What experience is needed for this role?

Nine (9) years' experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. A Bachelor's degree in a technical, math, or business discipline may substitute for four (4) years of experience.

What are the shift requirements for this job?

All shifts are needed, including Day, Night, and Special shifts, with support for a 24/7/365 Help Desk. The position is designated as emergency personnel authorized to work during Government closures.

What is the company culture like at Wyetech?

Wyetech offers an award-winning corporate culture focused on breaking technological barriers and solving real-world problems for federal government customers, with a commitment to hiring the best and providing a world-class employee experience.

Wyetech

Custom engineering services with cybersecurity focus

About Wyetech

Wyetech, LLC offers a highly professional environment known for solving complex problems in the areas of software, systems, cloud computing, data analysis, and cybersecurity. This company is a great workplace as it provides its employees with challenging projects in both federal and commercial sectors, enabling them to use and grow their skills in cutting-edge technology fields. In addition, Wyetech boasts a legacy of industry expertise and a commitment to high-quality solutions, making it a respected leader in its field.

1400 Annapolis Rd, Odenton, MD 21113, USAHeadquarters

2007Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Government & Public SectorIndustries

11-50Employees