Customer Support Specialist - Remote Overnight Shift at Mudflap

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of experience in a remote customer support role
Experience in fintech or tech startup environments (ideally)
Previous experience working 2nd or 3rd shift
Proficient with support tools like Zendesk or similar ticketing systems
Bilingual: Fluency in both English and Spanish (strongly preferred)
Customer-first mindset with a genuine passion for delivering exceptional service
Excellent communication skills, both verbal and written
Thrives in fast-paced environment, strong multitasker with a high sense of urgency
Hands-on, team-oriented approach

Responsibilities

Support Truckers while the World Sleeps
Own your shift with minimal supervision, staying focused and proactive throughout the night
Communicate clearly and confidently, with a warm, professional tone and genuine empathy
Think fast on your feet, troubleshoot effectively, and keep customers reassured
Thrive in a high-call environment and stay sharp, organized, and efficient
Go above and beyond to deliver an effortless, personal, and thoughtful customer experience
Read between the lines, pick up on customer signals, and respond in creative, thoughtful ways
Be ambitious and growth-oriented, hungry to learn and excited to grow your skills
Move comfortably between tools like Zendesk, Slack, and internal systems

Skills

Mudflap

Mobile app for fuel savings and discounts

About Mudflap

Mudflap offers a mobile app and fleet card that help independent truck drivers and small fleet owners save money on fuel. The app allows users to access discounts at truck stops without a credit check and includes features like live support and receipt management. Unlike competitors, Mudflap partners directly with truck stops to provide savings, earning a commission only when users save money. The company's goal is to reduce fuel costs for its clients, making their operations more affordable.

Palo Alto, CaliforniaHeadquarters

2016Year Founded

$48.6MTotal Funding

SERIES_BCompany Stage

Automotive & TransportationIndustries

51-200Employees

Benefits

A flexible, remote-first company

Competitive salary and benefit options

Risks

AtoB's advanced features may attract Mudflap's customer base.

AtoB's partnerships could limit Mudflap's ability to negotiate favorable terms.

Increased competition from AtoB's no-fee fleet cards may impact Mudflap's market share.

Differentiation

Mudflap offers a free app with no credit check for fuel savings.

The company partners with truck stops to provide discounts to independent truckers.

Mudflap's business model aligns its profits with customer savings on fuel.

Upsides

Integration of telematics can enhance Mudflap's app with fuel purchasing insights.

Collaborating with telematics providers could offer advanced data analytics and fraud prevention.

Expanding partnerships with gas station chains could increase savings opportunities for users.

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