Customer Support Specialist - Remote Overnight Shift at Mudflap

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Trucking, Logistics, MarketplaceIndustries

Requirements

2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
Previous experience working 2nd or 3rd shift
Proficient with support tools like Zendesk or similar ticketing systems
Bilingual: Fluency in both English and Spanish strongly preferred
Customer-first mindset with a genuine passion for delivering exceptional service
Excellent communication skills, both verbal and written
Thrives in fast-paced environment, strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
Self-sufficient and reliable: Comfortable owning shift with minimal supervision, staying focused and proactive
Strong phone presence: Communicate clearly and confidently with warm, professional tone and genuine empathy
Real-time problem solving: Think fast, troubleshoot effectively, keep customers reassured
Comfortable with high volume: Thrive in high-call environment, stay sharp, organized, and efficient
Customer-obsessed: Go above and beyond for effortless, personal, thoughtful experience
Emotionally intelligent: Read between the lines, respond creatively and thoughtfully
Ambitious and growth-oriented: Hungry to learn, open to feedback, excited to grow skills and career
Tech-savvy: Comfortable with tools like Zendesk, Slack, and internal systems

Responsibilities

Provide 24/7/365 customer support, especially during overnight shifts
Handle high-volume calls with clear, confident, empathetic communication
Troubleshoot and solve customer problems in real-time
Deliver exceptional, personalized customer experiences
Use support tools like Zendesk and internal systems efficiently
Work independently with minimal supervision during shifts
Collaborate in a fast-paced, team-oriented environment

Skills

Key technologies and capabilities for this role

Customer SupportPhone CommunicationProblem SolvingTroubleshootingEmpathyHigh-Volume Calls

Questions & Answers

Common questions about this position

Is this customer support role remote?

Yes, this is a fully remote position.

What experience is required for this Customer Support Specialist role?

Candidates need 2+ years in a remote customer support role, ideally in fintech or tech startups, previous 2nd or 3rd shift experience, and proficiency with tools like Zendesk.

What key skills make someone successful in this overnight support role?

Success requires being self-sufficient and reliable with minimal supervision, strong phone presence with empathy, real-time problem solving, comfort with high call volume, customer obsession, emotional intelligence, ambition for growth, and tech-savviness with tools like Zendesk and Slack.

What is the company culture like at Mudflap?

Mudflap has a close-knit, mission-driven team that values customer obsession, provides 24/7 support especially overnight, and focuses on making a difference for truckers with high standards for support.

Is bilingual ability required, and what other preferences make a strong candidate?

Fluency in both English and Spanish is strongly preferred, along with a customer-first mindset, excellent verbal and written communication skills, and the ability to thrive in a fast-paced environment as a strong multitasker.

Mudflap

Mobile app for fuel savings and discounts

About Mudflap

Mudflap offers a mobile app and fleet card that help independent truck drivers and small fleet owners save money on fuel. The app allows users to access discounts at truck stops without a credit check and includes features like live support and receipt management. Unlike competitors, Mudflap partners directly with truck stops to provide savings, earning a commission only when users save money. The company's goal is to reduce fuel costs for its clients, making their operations more affordable.

Palo Alto, CaliforniaHeadquarters

2016Year Founded

$48.6MTotal Funding

SERIES_BCompany Stage

Automotive & TransportationIndustries

51-200Employees

Benefits

A flexible, remote-first company

Competitive salary and benefit options

Risks

AtoB's advanced features may attract Mudflap's customer base.

AtoB's partnerships could limit Mudflap's ability to negotiate favorable terms.

Increased competition from AtoB's no-fee fleet cards may impact Mudflap's market share.

Differentiation

Mudflap offers a free app with no credit check for fuel savings.

The company partners with truck stops to provide discounts to independent truckers.

Mudflap's business model aligns its profits with customer savings on fuel.

Upsides

Integration of telematics can enhance Mudflap's app with fuel purchasing insights.

Collaborating with telematics providers could offer advanced data analytics and fraud prevention.

Expanding partnerships with gas station chains could increase savings opportunities for users.

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