Customer Support Specialist (Mail) (m/w/d)

Employment Type: Full-Time Location Type: Remote Salary: Not specified

Position Overview

Ostrom is on a mission to build Europe’s leading energy management platform to provide fair, clean energy to everyone. We are a diverse and growing team of 47+ individuals, with 47% female representation and employees from over 16 nationalities. Having raised over €23 million, we are seeking passionate individuals to join us in revolutionizing the energy market.

We are looking for a dedicated and solution-oriented Customer Support Specialist (Mail) (m/f/d) to join our team. As a digital energy provider with a start-up mentality, we are building a high-performing, diverse, and international team. Our work culture is transparent, flexible, and results-oriented, with a strong focus on our customers.

Responsibilities

• Provide written customer support via email, responding to inquiries quickly, friendly, and with a focus on solutions.
• Ensure smooth operational processes, such as customer changes or inquiries regarding invoices and tariffs.
• Find pragmatic and sustainable solutions for complex cases with tact and efficiency.
• Develop an understanding of energy industry topics (e.g., market communication, EDIFACT), even without prior experience.
• Work independently, contribute ideas for process improvements, and help enhance our service quality.

Requirements

• Enjoy helping customers, solving problems, and explaining complex topics simply and understandably.
• Possess initial customer service experience, ideally in written communication (e.g., email support, ticketing systems).
• Proactive, solution-oriented, and structured approach, even during busy periods.
• Enjoy teamwork and contributing to a dynamic start-up environment.
• Very good German language skills (C1) and good English language skills (minimum B2).

Nice to Have

• Previous exposure to the energy industry is a plus, but not required.
• Experience with Excel, databases, or tools like Tableau is advantageous.

Why Ostrom?

• Environment Impact: Work for a sustainable company helping customers reduce CO2 emissions.
• Flexibility: Ostrom is a remote-first company, maintaining this flexibility. Office space is available in Berlin Mitte with a rooftop terrace.
• Stock Options: Attractive compensation package including stock options, ensuring everyone has a stake in our growth.
• Trusting Team: A flat hierarchy and transparent company culture where every voice matters. We have daily calls and minimize bureaucratic meetings.
• Fair Compensation & Benefits: Competitive pay, flexible corporate benefits (e.g., Urban Sports, Deutsche Bahn, Dance, BVG-Firmenticket, Futurebens etc.), and legendary team events.

About Us

Ostrom is the fastest-growing green and digital Certified B Corp™ energy provider in Germany, driving the energy transition by making renewable energy more accessible and inclusive. We offer variable tariffs, dynamic pricing, smart EV charging, heat pump & solar optimization, and Germany's first virtual power plant, NeoGrid™!

At Ostrom, you will work in a dynamic and open environment, with space to be yourself, take on challenges, and grow.

• Open Communication: Stay informed through weekly town halls, quarterly company updates, and retrospectives. Share your ideas – feedback is mutual.
• Collaboration & Connection: Share success and collaborate to achieve goals. Celebrate together with Friday happy hours, team, and company events.
• Work Your Way: Flexibility allows everyone to work where they are most effective. Whether in the office, at home, or even from Sardinia, we support your preferred work style.
• Learning Mindset: We embrace a culture of learning together.

Application Instructions

Not specified in the provided text.