Strategic Account Executive, Diagnostics (California)
Thermo Fisher ScientificSalary not specified
- Full Time
- Junior (1 to 2 years)
Abbott
Customer Support Specialist II - Field based remote with 50% travel - Los Angeles, CA
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical Devices, DiagnosticsIndustries
Requirements
Candidates must currently reside in the Los Angeles, CA area and be willing to travel up to 45-50% of the time. The role requires strong technical competency, proactive account management, and complete instrument training across geographical IRLs. Applicants should possess superior communication skills and the ability to handle high-stress situations effectively.
Responsibilities
This Customer Support Specialist II will provide on-site technical support, including installation, corrective, pre-emptive, and proactive maintenance for Abbott Diagnostic Division instruments. They will troubleshoot and resolve customer complaints, represent the Abbott Diagnostic Division to its customers, support field personnel, and maintain a safe work environment following laboratory safety guidelines. Responsibilities also include scheduling maintenance, completing updates, integrating into the service team, and managing time, territory, and inventory while adhering to compliance guidelines and working cross-functionally to achieve customer satisfaction.
Skills
Technical Support
Installation
Corrective Maintenance
Pre-emptive Maintenance
Proactive Maintenance
Customer Service
Partnership
Compliance
Abbott
Healthcare solutions in diagnostics and devices
About Abbott
Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.
Lake Bluff, IllinoisHeadquarters
1888Year Founded
IPOCompany Stage
HealthcareIndustries
10,001+Employees