Abbott

Customer Support Specialist II - Field based remote with 50% travel - Los Angeles, CA

California, United States

Abbott Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical Devices, DiagnosticsIndustries

Requirements

Candidates must currently reside in the Los Angeles, CA area and be willing to travel up to 45-50% of the time. The role requires strong technical competency, proactive account management, and complete instrument training across geographical IRLs. Applicants should possess superior communication skills and the ability to handle high-stress situations effectively.

Responsibilities

This Customer Support Specialist II will provide on-site technical support, including installation, corrective, pre-emptive, and proactive maintenance for Abbott Diagnostic Division instruments. They will troubleshoot and resolve customer complaints, represent the Abbott Diagnostic Division to its customers, support field personnel, and maintain a safe work environment following laboratory safety guidelines. Responsibilities also include scheduling maintenance, completing updates, integrating into the service team, and managing time, territory, and inventory while adhering to compliance guidelines and working cross-functionally to achieve customer satisfaction.

Skills

Technical Support
Installation
Corrective Maintenance
Pre-emptive Maintenance
Proactive Maintenance
Customer Service
Partnership
Compliance

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Key Metrics

Lake Bluff, IllinoisHeadquarters
1888Year Founded
IPOCompany Stage
HealthcareIndustries
10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.
Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.
Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.
Abbott's microfluidic devices streamline diagnostic processes efficiently.
Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.
Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.
Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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